IT Sales
SETTEC
Total years of experience :20 years, 7 months
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
• Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.
• Identifying and developing new business through networking, and courtesy and follow-up calls.
• Cold-calling in order to create interest in products and services and generate new business leads and arrange meetings.
• Identifying opportunities for further sales and new areas for development through detailed research of the specific industry/market.
• Maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals.
• Developing effective sales plans utilizing sales methodology.
• Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
• Advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas.
• Meeting sales targets set by managers and contributing to team targets.
• Networking with existing customers in order to maintain links and promote additional products and upgrades.
• providing support to customers, often on a helpline, offering clear advice and solutions wherever possible.
• Handling hardware or software problems and faults and referring on to specialist technical colleagues.
• Assisting customers to maximize their use of the hardware or software in order to support the success and growth of their business.
• Responding to tender documents, writing proposals, reports and supporting literature.
• Managing My own diary in order to organize and prioritize daily and weekly goals.
• Increase and maintaining customer databases.
• Increase email database for support Email Campaign.
• Demonstrating products.
• Helping customers understand features of software packages.
• Advising customers on the care of purchased goods.
• Selling customer aftercare policies.
• Taking special orders for goods not in stock.
• Providing basic technical advice and solutions.
• Develop and maintain a customer database.
• Make sales calls to new and existing clients.
• Negotiate with clients.
• Develop and make presentations of company products and services to current and potential clients.
• Present sales contracts.
• Follow up on sales activity.
• Ensure customer service satisfaction and good client relationships.
• Monitor competitors, market conditions and product development.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Listen or read carefully about the computer problems.
• May have to instruct a computer user over the phone step-by-step to fix a problem.
• Diagnose software and hardware problems.
• Fix computer problems and ensure minimum or no down time.
• Set up servers and routers.
The Supreme Council of Universities (SCU)