Waqas Abbasi, IT Service Desk Manager

Waqas Abbasi

IT Service Desk Manager

Shelf Drilling Inc.

Location
United Arab Emirates - Dubai
Education
Master's degree, Mobile and Wireless Networks
Experience
19 years, 2 months

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Work Experience

Total years of experience :19 years, 2 months

IT Service Desk Manager at Shelf Drilling Inc.
  • United Arab Emirates - Dubai
  • My current job since July 2013
Regional Applications Supervisor – Middle East North Africa at Weatherford Oil Tools ME Ltd
  • United Arab Emirates - Dubai
  • August 2007 to July 2013

• Analyse current business systems to determine effectiveness, identify bottlenecks and recommend solutions to process owners and key stakeholders
• Deliver design solutions that meet business and technology requirements, and meet or exceed established quality goals
• Develop CAPEX & OPEX budgets for the area of responsibility and ensuring a team training plan/budget is in place
• Implementation of Microsoft SharePoint solutions, specifically SharePoint 2010 including WebPart Development, Workflow solutions and, Engineering Document Control and Project Collaboration
• Knowledge of latest Microsoft Office Products such as Office Web Apps, InfoPath, Excel Services with Enterprise Application Integration
• Collaboration with offshore partners to successfully complete the system migration of SAP data and processes into JDE ERP
• Manage the support and development team (local and outsourced) to ensure timely completion of tasks and goals

Network Support (Part time) at ICM Direct
  • United Kingdom
  • October 2004 to October 2005

• Diagnose hardware and software problems, and replace defective components.
• Run and configure network cables, troubleshoot connectivity issues, create user accounts and configure other related issues.
• Install Windows 2000; configure IP addresses, network printers.
• Provide VPN connections for in office wireless network users and home workers.
• Provide users’ technical support, analyze and troubleshoot problems that cause operational delays.
• Handles users’ questions, problems or concerns in a diligent and responsive manner.

Network Operator at Power Optionz
  • United Arab Emirates - Dubai
  • September 2003 to September 2004

• Provided technical assistance and maintenance support to support groups and end users.
• Performed monitoring of data communications network for purposes of preventative maintenance, trend analysis, and problem resolution.
• Recommended and implemented the use of specialized computer hardware for optimizing the performance of systems.
• Designed and implemented the company website, providing dynamic content about the company’s projects.

Education

Master's degree, Mobile and Wireless Networks
  • at Middlesex University
  • November 2005

Course includes: Network Management, Network Design, Mobile and Wireless Networks, Network Systems and Services, Programming for Computer Networks, Network Modelling and Simulation. Award: Middlesex University Regional Scholarship Award 2004/2005

Bachelor's degree, Software Development
  • at University of Wollongong
  • June 2003

Course included: System Analysis and Design, The C Family & Unix, Operating Systems, Java Programming & Internet, Software Process Management, Database Design Implementation, Business Communication, Human Resource Management. Project Title: Intelligent Timetabling System.

Specialties & Skills

SharePoint
Business Intelligence
Project Management
Team Management
McAfee VirusScan 8.7
Orion Network Monitor
BMC Service Desk Express
MS SCCM 2007
MS Office 2007
McAfee ePO 4.0
MS Windows Vista
SharePoint
Salesforce.com
Primavera P6
SAGE X3 ERP
JD Edwards

Languages

English
Expert
Urdu
Expert
Arabic
Beginner

Memberships

British Computer Society
  • Associate Member
  • March 2005

Training and Certifications

Building SharePoint 2010 Enterprise Solutions (Training)
Training Institute:
LearningTree
Date Attended:
May 2012
Developing Web Applications Using Visual Studio 2010 (Training)
Training Institute:
Sitespower
Date Attended:
April 2011
SQL Server 2008 Boot Camp (Training)
Training Institute:
Sitespower
Date Attended:
September 2011
ITIL Foundation 3.0 (Training)
Training Institute:
SMME
Date Attended:
January 2008
Implementing MS SharePoint Server 2007 (Training)
Training Institute:
Sitespower
Date Attended:
January 2011