IT Service Desk Manager
Shelf Drilling Inc.
Total years of experience :19 years, 2 months
• Analyse current business systems to determine effectiveness, identify bottlenecks and recommend solutions to process owners and key stakeholders
• Deliver design solutions that meet business and technology requirements, and meet or exceed established quality goals
• Develop CAPEX & OPEX budgets for the area of responsibility and ensuring a team training plan/budget is in place
• Implementation of Microsoft SharePoint solutions, specifically SharePoint 2010 including WebPart Development, Workflow solutions and, Engineering Document Control and Project Collaboration
• Knowledge of latest Microsoft Office Products such as Office Web Apps, InfoPath, Excel Services with Enterprise Application Integration
• Collaboration with offshore partners to successfully complete the system migration of SAP data and processes into JDE ERP
• Manage the support and development team (local and outsourced) to ensure timely completion of tasks and goals
• Diagnose hardware and software problems, and replace defective components.
• Run and configure network cables, troubleshoot connectivity issues, create user accounts and configure other related issues.
• Install Windows 2000; configure IP addresses, network printers.
• Provide VPN connections for in office wireless network users and home workers.
• Provide users’ technical support, analyze and troubleshoot problems that cause operational delays.
• Handles users’ questions, problems or concerns in a diligent and responsive manner.
• Provided technical assistance and maintenance support to support groups and end users.
• Performed monitoring of data communications network for purposes of preventative maintenance, trend analysis, and problem resolution.
• Recommended and implemented the use of specialized computer hardware for optimizing the performance of systems.
• Designed and implemented the company website, providing dynamic content about the company’s projects.
Course includes: Network Management, Network Design, Mobile and Wireless Networks, Network Systems and Services, Programming for Computer Networks, Network Modelling and Simulation. Award: Middlesex University Regional Scholarship Award 2004/2005
Course included: System Analysis and Design, The C Family & Unix, Operating Systems, Java Programming & Internet, Software Process Management, Database Design Implementation, Business Communication, Human Resource Management. Project Title: Intelligent Timetabling System.