Travel Coordinator & Sales
El Travel Elect Pvt Ltd
Total years of experience :13 years, 10 Months
Selling travel products & tour packages; and dealing with customer enquiries.
•Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions.
•Overseeing the smooth & efficient running of the branch and any satellite branches within the area.
•Helping to promote and market the business, including sometimes away from the branch location.
•Cash handling, key holding, data entry & retrieval, managing budgets, maintaining records and producing financial reports.
•Ensuring that staff adheres to financial & operational procedures and that any training needs are identified and addressed.
•Managing & motivating staff to meet targets, thus ensuring the profitability of the company.
•Meeting regularly with company directors to provide feedback on branch & staff performance; and to take direction.
•Dealing with staff welfare, disciplinary matters and customer complaints.
•Ordering sales literature, stationery & disposables to ensure the efficient running of the branch.
•Ensuring that all care is taken in following company & legislative directives for ensuring Health & Safety within the work place.
•Conduct on-site customer visits with new and existing customers.
•Manage sales volume to with an existing group of customers, prospect successfully to expand the customer base.
•Forecast, prospect, and bid for new business to include customers, markets, and additional service opportunities.
•Maintain existing and build new customer partnerships.
•Develop and sustain sales relationships with key decision makers and influencers on all levels of an organization.
•Partner with customers, vendors, Credit, and quickly resolve customer service issues.
•Identify customer products needs and coordinate.
Provided sales support to existing accounts by understanding the customers' businesses, anticipating their future needs and becoming their primary supplier.
•Generated new businesses by gaining knowledge of new projects, customer or bid opportunities with targeted segments.
•Ensured that weekly calls or visits were made to customers.
•Developed and executed strategies for gaining new business and increasing business with existing customers by documenting
•Coordinated all group travel & escorting to ensure appropriate resources such as transportation hotels were in place to provide the best service to the customer and to also take advantage of group reservation discounts where applicable
•Establishing, growing and maintaining corporate accounts
•Planned, Proposed and Implemented new holidays itineraries for increase in sales of domestic tours and international tourism.
•To Attend walk-in clients and attending to their queries, on Domestic travel.
•Handling Ticketing queries and reservation for Corporate clients.
•Attending to phone calls from Corporate accounts, and provide them assistant in setting up their travel schedule.
•Regular interaction with Corporate houses and organization for sales, Business development.
•Provide assistance to all the Implant offices. Help them to update with latest Airlines Fares and Circulars.
•Maintain and update data with regard to Daily Sales.