Wassim El Masri

-King Abdullah University of Science and Technology Project (KAUST) .
-Reporting directly and working closely with the Housing service manager.
-Managing the operation and residential services for a community of 3000+ housing units.
-Prepare reports and plans demonstrating operation’s progress to higher management.
-Liaise and coordinate with contractors such as (Aramco, SBG, Nesma).
-Ensure all Newly received housing units are received as per the agreed standards.
-Liaise with other residential services such as but not limited to maintenance, material management, Housekeeping, horticulture.
-Handle residents complains.
-Conduct random performance audits and inspections of staff members to asses. competency and quality of work.
-Ensuring that housing staff are adhering approved policies and procedures.
-Makes recommendations to management concerning budgets, resources and improvement of procedures.
-Approve leave, overtime and time sheets for the staff members.
-Coordinate and lead staff to cover various areas to assisst other Housing sections to perform.

-Built and managed e-recruitment project (Mihnati.com).
-Coordinated with all sales teams on daily basis to ensure timely execution and accomplishments of sales targets in the assigned area.
-Analyzed/explored untapped markets and identified business potential, executed Market-driven strategies to tap the market potential and drive sales, and achieve desired targets through lead generation.
-Function as an effective strategy communicator & enhance company’s communication reach and keep staff and clients up to date with company news.
-Prepare leasing contracts and proposals.
-Formulating leasing budgets, implementing leasing strategies and advising management on implications of lease agreement provisions.
-Keeping tabs on mihnati leasing trends leading to new opportunities, strategic alliances and creating a competitive advantage in the market.

-Developing and executive aggressive strategic sales/marketing plans targeted and capitalizing existing client base. Coordinating implementation of sales plans to increase revenues/profitability and expand market presence.
-Conducting market research, competitor analysis to conceptualize counter strategies and preparing research-base reports/sales forecasts for senior management.
-Interacting extensively with existing key accounts and prospective clients to stay attuned to altering market trends and service issues. Interfacing with accounts department to establish Limits for individual client accounts.
-Dividing budgets and targets, monitoring performance against budgets, submitting variance reports to the senior management with recommendation for improving profitability.
-Maximizing effectiveness of sales by organizing training programs of sales personnel for familiarizing them with company goals/objectives, selling techniques and maintaining customer relations.

-Present Monthly sales operational plans and key priorities to area sales force.
-Work with sales force to ensure cycle priorities objectives for the Chanel are met.
-Ensure achievement of budgeted in market sales.
-Improve sales skills for sales team.
-Improve public relationship with customer.
-Create new and handle Client accounts.

-Handling guests accounts.
-Handle guests Reservations, Check-in & Check-outs.
-Handling guest complaints.