Customer Service Representative
ASB Bank
Total years of experience :2 years, 5 months
- Greeting Customers and helping them to select the food item
- Taking down the orders
- Cash Handling
- Up selling and cross selling the products
- Accepting and making Deliveries
- Helping the overall operation
- Greeting all the customers and guests upon their arrival.
- Confirm customers booking
- Attending phone calls from customers regarding availability of hotel rooms.
- Receiving payments from the guests
- Updating complete list of the hotel guests.
- Updating check-in and check-out timings of guests.
- Need to solve the problems or any issues that a customer or guest have with the hotel services.
- Making sales for walking guests
- Up-selling hotel services for the guests
- Transferring calls to the guest rooms and other hotel extensions
- Help the guests in filling reservation form
- Taking feedbacks from the customers or guests.
- Persuade reluctant respondents to cooperate
- Conduct telephone surveys and Conduct face to face interviews on different projects
- Cold Calls
- Follow strict guidelines for obtaining consistently unbiased data
- Follow good customer service techniques at all times
- Follow good telephone techniques at all times
- Maintains confidentiality of procedures, scripts and respondent information at all times
- Promptly attend to all the customer requests with a professional and courteous service.
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs and produce call reports
- Promote all products and services effectively to new customers and existing customers on new services and benefits.
Graduated with honors. • Won two Gold Medals for Novice Level Category G ( Plated Desserts) and Novice Level Category I ( Theme Cakes) from Culinary salon 2012 organized by Escoffier Society of Toronto
Graduated with Honors. Completed my internship in Taprobane Travels, Scarborough, Ontario from 20th Jan 2011 to 15th April 2011as a trainee travel agent. Was responsible for; Responsibilities - Arranging flights, insurance and accommodation - Using a booking system to secure holidays - Collecting and processing payments - Advising clients on travel arrangements, e.g. visas and passports - Sending out tickets to clients - Keeping clients up to date with any changes - Dealing with complaints or refunds