Site Engineer ' Telecom and Network'
Al Alamiah Technology Group
Total years of experience :16 years, 5 months
Project Name: Kuwait University (Avaya: IP, SIP, H323, digital and analog)
- Implementation & Preparation.
- Hardware and Software Installation.
- Software/Firmware Configuration.
- Testing and Validation.
- Troubleshooting and analyze the Problems.
- Arrange site access or special key with site owner.
- Discuss the requirement with all parties on site (Vendor and Partner).
- Response for overall quality of site preparation work in a defined region.
- To ensure the implementation as per design.
- Liaison with office management and design department.
- Compile site file with all documents required.
- Solving technical problems.
- Implementing procedures.
- Meeting with Subcontractors.
- Leading work teams.
- Organizing reports.
- Managing work sites.
- Design and implement network configuration changes.
- Installing and troubleshooting Avaya voice systems
- Avaya voice mail Configuration
- Site Survey
- Network Design ( Passive & Active Devices)
- Installation, Labeling, Testing, & Commissioning (Structured Cabling Systems)
- Technical Support ( Installation for cupper & Fiber Optic Cables)
- Installing & Configuring Indoor-Outdoor Wireless Devices
- In charge in making Bill Of Quantity & Specifications matching (Tenders & Semi Tenders)
- Assure the Right Implementation of Network Standards
- Maintain the availability of Infrastructure and Data Center
- Monitor Infrastructure 24/7 and respond to any sudden incident or problem during the shortest possible time.
- Following up with the relevant with teams until the incident/problem become over.
- Collect the required information from the relevant teams about any problem after it has been solved to generate an outage report that contains the problem reason and actions done to solve it and any recommendation to avoid this problem in the future.
- Coordinating between the relevant teams and call center representatives during any planed or unplanned outage.
- Notify the call center and senior management stuff when we have any general outage (start and end time).
- Generate daily, weekly, monthly and on demand reports about the KPI’s of our service.
- Support the LL customers out of working hours
- Responsible for operations and maintenance (O&M) activities associated with Internet and Data service.
- Coordinate trouble resolution with other technical divisions in order to minimize customer (and non-customer) affecting downtime.
- Proactively monitor assigned accounts for circuit and/or service trouble and notify customers upon trouble identification.
- Respond to Network-wide outages including, but not limited to; Data and IP network, Voice Failure, Transmission Failure and Auxiliary Service outage.
- Create weekly and/or monthly reports in order to track and trend recurring issues and isolate possible trouble commonalities.
- Tracks and closes trouble tickets.
- Adhere to escalation procedures and customer care processes.
- Escalate troubles to vendor/service providers when appropriate.
- Assist in establishing NOC monitoring, control, and integrating NMS connectivity.
- Provides online knowledgeable assistance and coordination to field engineers, service providers, vendors, and other carriers.
- Ensures Quality of service levels across all services (KPI-Performance).
- Supported customers with WiMAX setup, including resolution for CPEs Routers, and switches.
- Responsible for the installation of CPE and ODU for customers.
- Responsible for report any customer complains
- Responsible for high quality installation of ODU.
- Supported customers with ADSL setup, including problem resolution for modems, routers, and switches
- Supported customers with email setup, including problem resolution for outlook and other web-based email applications.
- Supported customers with Linux, and VPN setup Including resolution for servers and routers
- Supported customers with Internet dial-up setup, , including
- Describe how a network works - Configure, verify and troubleshoot a switch with VLANs and interswitch communications. - Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network. - Configure, verify, and troubleshoot basic router operation and routing on Cisco devices. - Explain and select the appropriate administrative tasks required for a WLAN. - Identify security threats to a network and describe general methods to mitigate those threats. - Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network. - Implement and verify WAN links.
Science Stream
