CRM
Precise Trading LLC
Total years of experience :22 years, 5 months
Managing
Place phone calls to existing and potential clients to
introduce the products and services.
➢ Answers customer’s questions and inquiries about the
products/services by phone or email.
➢ Qualifying clients by asking questions to understand their
requirements, close the sale and maintain good relationship
with the client.
Power Charge
Microsoft Office
Retail Insight
Maximizer
Hubspot
Quickbooks POS
➢ Maintain and update records of customer accounts.
➢ Generate leads by using all sources of social media
application.
Acting as a contact between a company and its existing and
potential markets.
➢ Listens to customer’s requirements, prepare quotations,
follow up with the client and closing the sale.
➢ Represents the organization at trade exhibitions and events.
➢ Assist clients in their home interior decoration.
➢ Replenishing stocks for the showroom.
Handles escalated concerns which are not resolved by the first
level customer service representative and ensure to resolve
the issues according to the guidelines established by the
company.
➢ To ensure that the company’s clients will receive an adequate
level of service assistance with their questions and concerns.
➢ To provide information in response to inquiries about
products or services and to handle and resolve customer’s
complaints.
Perform and coordinate office’s administrative activities,
stores, retrieves and integrates information for dissemination
to staff and clients.
➢ Provide high-level of administrative support by handling
information requests and performing clerical functions such
as preparing correspondence, receiving visitors, arranging
conference calls and scheduling meetings.
➢ Make travel arrangement for executives and arrange their
schedules.