Winnie Alolor, CRM

Winnie Alolor

CRM

Precise Trading LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Business Administration
Experience
22 years, 5 months

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Work Experience

Total years of experience :22 years, 5 months

CRM at Precise Trading LLC
  • United Arab Emirates
  • My current job since July 2019

Managing

TELESALES EXECUTIVE at Trades Exhibition & Publishing
  • United Arab Emirates
  • December 2018 to May 2019

Place phone calls to existing and potential clients to
introduce the products and services.
➢ Answers customer’s questions and inquiries about the
products/services by phone or email.
➢ Qualifying clients by asking questions to understand their
requirements, close the sale and maintain good relationship
with the client.
Power Charge
Microsoft Office
Retail Insight
Maximizer
Hubspot
Quickbooks POS
➢ Maintain and update records of customer accounts.
➢ Generate leads by using all sources of social media
application.

SENIOR SALES CONSULTANT at Avenue General Trading LLC
  • United Arab Emirates
  • May 2010 to November 2018

Acting as a contact between a company and its existing and
potential markets.
➢ Listens to customer’s requirements, prepare quotations,
follow up with the client and closing the sale.
➢ Represents the organization at trade exhibitions and events.
➢ Assist clients in their home interior decoration.
➢ Replenishing stocks for the showroom.

CUSTOMER SUPPORT SPECIALIST at Sykes Asia Incorporated
  • Philippines
  • October 2003 to April 2010

Handles escalated concerns which are not resolved by the first
level customer service representative and ensure to resolve
the issues according to the guidelines established by the
company.
➢ To ensure that the company’s clients will receive an adequate
level of service assistance with their questions and concerns.
➢ To provide information in response to inquiries about
products or services and to handle and resolve customer’s
complaints.

ADMINISTRATIVE COORDINATOR at Asian Development Bank
  • Philippines
  • May 2001 to September 2003

Perform and coordinate office’s administrative activities,
stores, retrieves and integrates information for dissemination
to staff and clients.
➢ Provide high-level of administrative support by handling
information requests and performing clerical functions such
as preparing correspondence, receiving visitors, arranging
conference calls and scheduling meetings.
➢ Make travel arrangement for executives and arrange their
schedules.

Education

Bachelor's degree, Business Administration
  • at New Era University
  • January 2001

High school or equivalent, Business Administration
  • at New Era University
  • January 1997

High school or equivalent, Business Administration
  • at Banlat Elementary School
  • January 1993

Specialties & Skills

Finance
Administration
Education
Business Administration
CUSTOMER RELATIONS
MICROSOFT OFFICE
CLOSING
CUSTOMER SERVICE
EXHIBITIONS
ADMINISTRATION
ADMINISTRATIVE SUPPORT
CLERICAL
COLD CALLING
CONCEPT DEVELOPMENT