Wesam Ahmad Falah Alshraideh, Teller and customer service

Wesam Ahmad Falah Alshraideh

Teller and customer service

بنك القاهره عمان

Location
Jordan - Amman
Education
Bachelor's degree, Financial and Banking Sciences
Experience
10 years, 11 months

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Work Experience

Total years of experience :10 years, 11 months

Teller and customer service at بنك القاهره عمان
  • Jordan - Amman
  • My current job since July 2018

• Credit granting studies for individuals and companies.
• Calculate and grant loans to all sectors.
• Open accounts to all kinds.
• Attract deposits.

Designated Compliance Officer at Cairo Amman Bank
  • Jordan - Amman
  • My current job since January 2017

• Studying summaries of supervisory audit reports on branches operations with risks classification followed by guidance memorandums to branches on observations including a follow up for correction.
• Receiving branches/clients complaints to coordinate with all concerned parties to resolve it.
• Keeping track of reconciliation for cash discrepancies in ATMs and cash under treasurers’ custody.
• Performing studies, statistics and reports as per the request of the directors in relation to branches operations.
• Reviewing letters and correspondences issued by branches for third parties to verify contents and compatibility with the work procedures.
• Direct line with compliance department regarding branches operations and to comply with the regulations of Central Bank of Jordan.
• Direct line with compliance department regarding client’s complaints and follow-up with branches to resolve it.
• Providing technical and administrative support to branches, and follow up observations on branches operations.

Support Branches Officer at Cairo Amman Bank
  • Jordan - Amman
  • January 2016 to January 2017

• Follow-up Affairs staff branches.
• Transportation coordination between the staff of branches.
• Coordination of employees' branches vacation.
• Business Development staff through internal transfers and promotions.

Teller and deposits served at Cairo Amman Bank
  • Jordan - Amman
  • October 2014 to January 2016

Accept deposits, cash withdrawals, and process financial funds

Express Unit Manager at Alwesal Company for Tourism Investment
  • Jordan - Amman
  • November 2013 to February 2014

4-Nov 2013 - Present
Express Unit Manager at Alwesal Company for Tourism Investment ( Buffalo Wings and Rings) -mecca mall, Amman, Jordan

Statistical field at International Relative Development at UNHCR
  • Jordan - Irbid
  • January 2013 to October 2013

1- Jan -2013 - 31-Oct 2013
Statistical field at International Relative Development (IRD) at UNHCR to help Syrian Refugee, Irbid, Jordan

Market Supervisor at ZamZam International Market
  • Jordan - Irbid
  • February 2012 to May 2012

1- Feb -2012 - 1-May 2012
Market Supervisor at ZamZam International Market, Irbid, Jordan

Education

Bachelor's degree, Financial and Banking Sciences
  • at Jerash University
  • January 2014

2010-2014 Bachelor in Financial and Banking Sciences, Jerash University - Jordan, Academic grade "Very Good", (Rank in Class: 1)

Diploma, Management Information System
  • at Al-Balqa' Applied University
  • January 2009

2006 - 2009 Diploma in Management Information System, Al-Balqa' Applied University - Jordan

Specialties & Skills

Customer Service
Leadership Capabilities
Endurance
Adaptability
Soft Skills
Good team leader skills
Self-motivated &hard worker
microsof office

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Documentary Credits (Training)
Training Institute:
Cairo Amman Bank
Date Attended:
November 2015
Duration:
18 hours
Supervisory Skills (Training)
Training Institute:
Cairo Amman Bank
Date Attended:
February 2016
Duration:
16 hours
• Customer Care & Service & Retention (Training)
Training Institute:
Dale Carnegie for Training with Bank of Jordan
Date Attended:
April 2014
Duration:
6 hours
Compliance and Risk Awareness (Training)
Training Institute:
Dale Carnegie for Training with Bank of Jordan
Date Attended:
April 2014
Duration:
6 hours
• Introduction to New Business Strategy (Training)
Training Institute:
Dale Carnegie for Training with Bank of Jordan
Date Attended:
April 2014
Duration:
6 hours