IT Freelancer
Freelancer
Total years of experience :15 years, 3 Months
• Meet with customer to go over diagnoses and to get customers approval before beginning repair.
• Repaired, documented repairs and returned computers to customer, and followed up in a timely manner.
• Educating customers on proper usage of hardware/software, also educating customer of preventive measures to insure problems do not return.
• Consulted clients about computer purchases (i.e. modems, peripherals, storage devices, etc.)
• Installed, tested, repaired, and troubleshot personal computers, laptops, networks, printers, and other peripheral devices.
• Responded to user questions and explain the operation of applications and equipment
• Made hardware and software acquisition recommendations including helping customer assess needs and providing justification for equipment and services
• Built and upgraded computers to best serve customer needs
• Achieved high level of customer satisfaction through patient methodical approach to problem resolution, turning tense situations with customers into positive outcomes.
• One-on-one training for the basic and advance computer user.
• Managing a team of over 15 administrative.
• Responsible for costing, estimating and planning projects.
• Tracking activities against the detailed project plans.
• Preparing status reports for use in communication to stakeholders.
• Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.
• Maintaining and completing Project Key Performance Indicators.
• Having excellent time management, confidentiality & communication skills.
• Strengthening the IT infrastructure through to implementing new technologies.
• Responsible for hardware and software installation, maintenance and repair.
• Managing the internal network infrastructure including: firewalls, servers, switches and telephony.
• Manage the IT budgets and expenditure on hardware and software.
• Having strong IT, commercial, planning and budgeting skills.
• Management of server software and associated backup routines.
• Responsible to design, installation, configuration, integration, testing and maintenance of CCTV, network, servers, switches, computers, telephony and fingerprint system.
• Writing detailed and summarized project progress reports.
• Identifying, costing and processing any contract variations.
• Organizing and facilitating Project Steering / Operating Committees meetings.
• Managed the project team including any subcontractors