Global Baggage Services Manager
Excess International Movers, Ltd.
Total years of experience :17 years, 8 Months
• Based at company’s global head office, effectively managing a sales team of four move managers, an administration team of two and a courier despatch team of two individuals ensuring each move is coordinated as per set procedures and within the provided time constraints
• Responsible for overlooking all internal and corporate employee mobility, managing most prestigious company accounts (PWC, BUPA, Tetra Laval Group, CGI, Logica etc.)
• Supplier sourcing and cost benchmarking to ensure best 3PL practices at most competitive rates whilst maintaining service quality at desired levels
• Business development, identifying & analyzing business opportunities alongside business development team and assisting in development of strategies to capitalize on them
• Quality assurance of supplier services, inventory/materials management, procurement & rates negotiation, analysis and authorization of supplier invoices ensuring best practices are followed whilst keeping the spend within allocated budgets.
• Overlooking changes in international clearance procedures on major routes and setting up appropriate compliance procedures across the group
• Dealing with various customs and regulatory bodies internationally on freight clearance
• Analyzing customer complaints, identifying their root cause and setting up procedures to avoid similar occurrences in future
• Responsible for staff recruiting, training and development, to include compliance by all members of team with regards to company procedures and industry standards
• Responsible for all staff related activities (attendance, leave management, disciplinary proceedings, health & safety etc.) within my team alongside HR manager
• Liaison with Managers and IT department in terms of improving company’s online presence, especially focusing towards attracting new corporate & private clientele
• Responsible for negotiating “best price” with all existing and new suppliers
• Exploring new markets and maintaining an up to date knowledge of potential business opportunities, competitor’s products, services and costs
• Assisted in renewing ISO 9001-9002 certification for Excess International Movers Limited ensuring all procedures conform to the required standards
• Continually seek improvements in procedures and services to create more efficient and cost effective operations hence increasing sales and revenue
• Performance forecasting reports to set & meet budget, revenue projections and account analysis.
• Assisting trade department in achieving set sales targets
• Inquiry management, ensuring all queries are answered by the team within the set time frame
• Service follow-ups with all major accounts
• Assisting in Marketing campaigns to enhance business and revenue prospects
• Profit/Loss analysis and invoice authorization for completed sales
• Management, supervision and co-ordination of company’s import & export business via London Baggage to ensure timely and quality service
• Managing a sales team of six people and two admin staff, ensuring team work and utmost utilization of resources
• Responsible for achieving monthly and quarterly sales targets for the branch
• Management and supervision of major accounts with respect to sales targets and service follow-ups (Logica, CGI, Link-letters, HSBC etc.)
• Logistics supervision for various inbound and outbound shipments
• Defining internal and external customer management processes and procedures
• Defining procedures to ensure all paperwork is properly completed & checked prior to goods dispatch
• Resolving any logistical hiccups such as delivery/collection failures, customs clearance issues etc
• Dealing with customer complaints, insurance claims for both corporate & private clients
• Responsible for recruiting, training and staff development, to include compliance by all members of team with regards to company procedures and industry standards
• Procurement and supplier invoice authorization
• Dealing with all HR related activities
• Responsible for branch’s major accounts ensuring smooth coordination of shipments
• Dealing with customer complaints, resolving logistical issues and looking after insurance claims in the absence of manager
• Ensuring team work among move coordinators
• Dealing with sales enquires and ensuring all enquiries are answered within twenty-four hours
• Assisting manager in sales strategy implementation to achieve targets
• Checking import & export invoices from suppliers and entering them on system
• Achieving weekly and monthly sales targets
• Quoting clients on various modes of shipment by phone, email and online assistant
• Responsible for sales and service follow-up
• Assisting team members with small logistical issues
• Assisting the Administration team in following up on missing documentation and payment
• Checking import invoices from suppliers
• Achieving weekly and monthly sales targets
• Quoting clients for Sea, Air, Road (LCL, FCL, Group-age, Air) and Courier shipments via email and on phone
• Responsible for sales lead follow-up
• Arranging surveys, professional packing, crating and logistics (delivery/collection) for various inbound and outbound shipments
• Ensuring all paperwork is properly completed by the customer
• Liaising with admin team to ensure all paperwork is in order prior to goods dispatch and conducting customer follow-ups for any missing paperwork and payment
• Design and Development of websites (e-commerce projects) as well as gathering requirement specifications
• Designing of creatives for newspapers, magazines, seminars
• Assisting in Media and Online Marketing campaigns for RDI technologies & its clients
I acquired expert knowledge and understanding of global business environment and how business models and processes can be made technologically efficient. Most importantly gained valuable understating of integrating the technological improvements with the money making part of the business hence improving revenue and keeping overheads to the minimum. Final Project: Banking in Pakistan; Foreign bank’s influence and expansion Strategy The research was divided in two segments. The first phase emphasized on how banking in global terms is progressing as an industry and how the globalization is affecting domestic banks in terms of competition, market share, nature of offerings and customer preferences. The later part focused on the banking sector of Pakistan with HSBC as the primary client. The research discussed how a foreign bank (HSBC) can implement its slogan “The world’s local bank” in real terms in Pakistan and enhance its presence and profitability in a market marked by instability and a higher inflation rate.
Successfully completed Post Graduate Diploma in Multimedia Tools and Technologies. Successfully completed Post Graduate Diploma in Multimedia Tools and Technologies. I acquired expert knowledge on tools and technologies used in E-commerce and multimedia technology. Major tools studied include Macromedia Flash, Fireworks, Dream-weaver, Freehand, Adobe Photoshop, Adobe Illustrator, 3D Studio Max, Maya, Corel Draw as well as internet programming languages such as Java Script, HTML, XHTML, Active Server Pages (ASP) etc.
Successfully complete Bachelor's in Computer Science (Hons.). I acquired expert knowledge of various computer languages, data bases, Information Technology and E-commerce practices for product design and development as well as successful implementation of the finished product in a business environment assisting in achieving of business goals. Final Project: Automation of Lahore Broast and development of a portal of services The project underlined the development of a desktop application for Lahore Broast to automate its chain of restaurants in Pakistan. Languages used VB.NET, HTML and JAVA Script with SQL server 2000 for database. Portal of services included online order placements, message board, search engine and an online recipe database.
