Operations & Facility Manager
Jewel Property Management and Maintenance
Total years of experience :24 years, 3 months
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Trained, mentored and supported high-performing team, providing regular performance review, feedback, and coaching in deficient areas.
Conferred with subordinate managers each day to assess needs and optimize activities.
Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
Managed daily operations, including supervising 16 team members across multiple locations.
Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Worked collaboratively to enhance processes and implement programs, resulting in a 10% increase in profitability.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Achieved and surpassed production targets through effective staff management, task allocation, and materials coordination.
Reduced operating budget by 5% annually by developing a new inventory management process.
Collaborated with a 3-person team to improve tracking and work issue logging.
Designed performance metrics to provide traceability through the organization and advance tactical and strategic business goals.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives.
Assessed upcoming projects to forecast projected resource requirements.
Improved morale and management communication by creating employee recognition and rewards practices.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Plans, Schedule and Coordinate maintenance with in-house maintenance or 3rd party maintenance contractors.Executed leases with new and returning tenants.
Contacted tenants to collect overdue rent or to discuss other important issues.
Controlled and managed document processes by reviewing files, records, and critical information to confirm the accuracy and ensure compliance with company policies and procedures.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Coordinated relationship between co-tenants and building management.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Controlled access to the building and supplied and recorded key cards given to employees and visitors.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Entered invoice data into the company’s Prop space system and updated details, including customer contacts and delivery dates to keep the information current.
Oversaw daily operations and administration of Residential properties and Business Centers.
Showed units to potential tenants and answered questions about life in the community.
Handled all security deposit refunds.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Maintained thorough, accurate and compliant property records for internal and regulatory audits.
Checked rental eligibility by following LLJ Property's verification process.
Created and implemented policies and procedures for effective property management.
Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants.
Kept meticulous records of all correspondence with residents and tenants.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Settled tenant conflicts in the most effective manner possible.
Negotiated with outside contractors to obtain reasonable fees for maintenance work.
Ensured tenants were aware of and followed all policies and rules.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Inspected property every 6 months, took pictures and wrote reports regarding findings for submission to Owners.
Preparation of tenancy contracts and ensuring all necessary documentation and information in place.
Screening tenants discreetly to find potential red flags and prevent fewer issues during the lease period.
Responsible for administrative decisions and landlord/tenant relations.
The team leader of the customer relationship team dealing with all aspects of customer and client inquiries.
Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; routine inspection of vacant units and completing repairs; planning renovations, preventive maintenance through in house or 3rd party contractors.
Schedules photo-ops for newly handed units to be advertised in different social media portals.
Managing budgets, calculating and comparing costs for required goods or services to achieve maximum value for money.
Helps monitors all finished, handed over, commissioned, live, ongoing and concept projects. Handles the documentation, tagging and data management on all projects. Management Information System (MIS).
Relationship management assists in lease negotiations between involved parties. Handles and sets forth lease terms to ensure that the necessary clauses are included to protect the owner.
Handling move-outs, dealing with evictions, and/or pre-termination of contracts.
Optimized office coverage, preparing work schedules based on staff availability and forecasted demands.
Prepared meeting minutes to provide documentation of meetings.
Formalized office procedures to help the team produce consistent, high-quality work.
Supported financial accuracy and compliance by smoothly processing invoices and accurately tracking expenses.
Automated office operations, managing client correspondence, supplier record tracking, and data communications.
Strengthened office supply management and maintenance protocols to better control expenses.
Filed electronic and hard copy documents to maintain accessible records.
Guided employees through routine and complex administrative situations with firm but motivational approaches.
Developed templated email responses to streamline client communication and prevent misunderstandings at different stages of sales and service processes.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Oversaw RFP database and responses, reported on data and discussed the information with Finance Manager to enhance management.
Generated contracts, proposals, letters, and reports for clients.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
Provides assistance and monitors old and new clients for business repertoire and services.
New client acquisition - Lead generation and loading of leads into Salesforce CRM.
Follow up on leads generation. Creating continuous opportunity for existing resources Tender / Presentation submission - Proposal and quotation preparation for bids.
Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non- compliance with laws, regulations, and management policies.
Liaise with other government and consular entities for background checking of applicants. Office liaison with all parties, both internal stakeholders and external suppliers.
Accurately respond to email and phone inquiries from customers and stakeholders in line with customer service standards.
Assistance for UAE hub Senior Management, ECOs, and Special Visitors.
Visa handling of incoming and outgoing throughout the UK, Northern Ireland, and GCCs.
Works closely with RALON to update risk alerts, harm cases found after verifications.
Conducting phone verification locally and globally to gather data and save in the single point of the contact list.
Carry out open-source checks for further data gathering to reveal aspects that were hidden from the application form and maintaining databases and updating as required.
To search for and link previous traces to all applications received by the Visa Section. To check each proviso record for accuracy of data, cross-referencing against other databases.
To process and dispatch, all applications refused on paper to Visa Facilitation Services (VFS), our commercial partners, by the end of the day.
Learned roles of other departments to provide coverage and keep store operational.
Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
Trained new team members in cash register operation, stock procedures, and customer service.
Researched customer issues to understand problems and developed successful resolutions.
Monitored store premises for security concerns and notified supervisors or authorities of major issues.
Maximized customer satisfaction by assisting customers to complete purchases, locate items and sign up for rewards programs.
Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport.
Worked closely with front-end staff to assist customers.
Rectified discrepancies between accounting records and cash drawers by researching daily transactions to pinpoint issues.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Troubleshot and resolved issues with cash registers, card scanners, and printers.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Test out finished products before final packaging and dispatching.
• Generate end of day report on finished and dispatched products
• Coach and mentor team members to improve the skill level, confidence and performance of in order to achieve target.
• Replenishes paint stocks and inventories in a weekly basis.
• Manage a group expats on a day to day basis, regarding their concerns.
Perform other duties such as administrative support including clerical works, data entry, file keep safe and report making.
Maintain a time record of employees.
Managing all technical preservation and maintenance within the office.