Complaint Management Executive
Kaymu.pk
Total years of experience :10 years, 8 months
Designing SOP for "Complaint Management Team" and defined overall process and operations strategies.
Orders Fulfilment and Operations
Handling customers calls, inbound, outbound, providing FCR, preparing daily, weekly and monthly performance reports, handling team and all multiple tasking which is normally in call centres.
SMS/Email/Social Media Marketing
Own Business/Full Time/Mar 2012 - Dec 2012
Bulk SMS and Email marketing, Social Media Marketing
e t c.
Franchise Channel Support Officer
Telenor Pakistan/Full Time/Dec 2006 - Mar 2012
Franchise Operations and Queries, Application Testing,
Data Managing, Customer Complaints Handling, Team
Leading.
→ Assistant Manager Admin/Finance
CHOHAN Estate/Full Time/Dec 2003 - Dec 2006
Property documentation, Accounts handling, Salaries, and Commissions reports etc.