yaqoub ibrahem, Agent

yaqoub ibrahem

Agent

Diet Care Company

Location
Kuwait - Al Ahmadi
Education
Diploma, Customer Service Cours
Experience
19 years, 1 month

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Work Experience

Total years of experience :19 years, 1 month

Agent at Diet Care Company
  • Kuwait - Al Kuwait
  • My current job since February 2010

1. Customer service Face to face.
2. Telemarketing.
3. Assist clients in solving their problems.
4. Help customers in booking appointments.
5. Assist administrator in the work schedule the working hours of staff.
6. Assist administrator in the development of collective action in professional manner.

Agent at Petronet Company
  • Kuwait - Al Kuwait
  • June 2009 to February 2010

1. Telemarketing to fuel cards.

2. Follow up customer complaints and work to resolve in a professional manner.

3. Follow up to provide customers with the best offers as they need .

Agent and Assistant team leader at National Bank of Kuwait
  • Kuwait - Al Kuwait
  • February 2006 to December 2008

1. Evaluation of staff as quality of customer service.
2. Receive VIP calls.
3. Marketing the products of the bank loans and credit cards.
4. To achieve monthly sales target.
5. Solve problems of the accounts and credit cards.
6. Customer Follow up between the departments of the bank.
7. The official help in the development of work.

Agent at Quality Net Company
  • Kuwait
  • April 2005 to February 2006

1. Receive calls and respond customer inquiries.
2. Receive and resolve customer complaints.
3. Helping the customer to choose the best services available.

Education

Diploma, Customer Service Cours
  • at Info Center
  • March 2011
Diploma, English Cours
  • at British Council
  • June 2007
Diploma, Interconnecting Cisco Network Devices
  • at Human-Soft
  • April 2005
Diploma, Microsoft Certifcate Systems Engineer
  • at Human-Soft
  • February 2005

Office applicants A+ operating systems A+ hardware Computer introductory

High school or equivalent, practical sector
  • at al fahaheel al watanya School
  • July 2002

Specialties & Skills

Operating Systems
Network Devices
Booking
Action Planning
Customer Service

Languages

Arabic
Expert
English
Intermediate