Training and Development Manager
Saudia Dairy & Foodstuff Company (SADAFCO)
Total years of experience :16 years, 4 months
Current under development project:
1- Succession plans
2- Employees’ Engagement
3- SADAFCO Academy
4- Onboarding program
5- Assessment Center
6- Competency Framework
7- Performance Appraisal
8- T&D Policy and procedures
9- T&D Automation
Key responsibilities:
• Develop, manage and administrate training programs for employees, assesses training and development needs for HB, helps employees develop competencies and knowledge, creates training manuals, present in-person training sessions, monitors training for effectiveness.
• Manages sourcing, interviewing, psychometric tests, and employment processes, to ensure we hire talented and qualified employees to meet HB’s current and future needs.
• Contribute to the design and delivery of people and HB development strategies and the management of change in support of HB’s strategic and operational plans, providing information, advice, and services as required.
• Manage performance appraisal program and continuous HB employees’ performance improvement.
• Design and execute Employee Engagement program.
• Create, update, and modify HB competency framework to ensure proper alignment of HB employees’ capabilities with its objectives.
• Contribute research, analysis, and ideas to the development of HR strategy in order to ensure that HB development initiatives are appropriately integrated and aligned with strategic and business goals.
• Contribute to the development of policies and procedures, and updating job descriptions.
Some of the projects:
For an insurance company:
1- Training needs assessment, material design and delivery.
2- DISC psychometric assessment.
For a leading automobile company:
1- Developing DISC assessment tool tailored for the company needs
2- Train the HR team on DISC theory and how to use the assessment in recruitment, career development and team building.
For an educational development organization:
1- Strategy and KPI’s consultation.
From Jan to Aug 2011: Mars Inc. Division.
From Sep 2011 to Jan 2013: all divisions (Mars, L’Oréal, Reckitt Benckiser, Lotus, Pinar, California Gardens and others).
Key responsibilities:
• Led the development of 1, 700 associates with a KPI of 2 training days per employee.
• Planned and managed the department’s budget.
• Rebuilt and tailored “Mars Excel Learning Academy” for Saudi Arabian market.
• Managed “Mars Excel Learning Academy”, especially on matters of training needs, design materials, Implementation and ROI.
• Redesigned “Mars Excel Learning Academy” in 2012 and re-launched it as “ATS Learning Academy.”
• Managed training outsourcing and searched, negotiated contracts, and managed vendors.
• Created “Training Professionalism Certificate” program which improved associates’ skills learning and implementation after the training course.
• Developed, implemented and analyzed “Personal Development Plans” and aligned them with “ATS Learning Academy” requirements.
• Produced “Mars Merchandising Model” movie used in training new merchandisers which improved the results of their first day at work by 50%.
• Trained all supervisors and managers on the training systems and processes.
• Planned and managed “Gallup employee engagement” project.
• Designed, organized and executed new employee orientation package (onboarding).
Supervised regional onboarding activities and sessions.
Basamh Training Center, a CSR initiative by Basamh Trading Co.
Three promotions in five years. Holding two positions at the same time since 2007.
Key responsibilities:
• Established and managed Basamh Training Center to fulfill BTC group's social responsibility through training services.
• Wrote all needed processes and procedures.
• Developed a strategic plan to transform the training center into a training institute to serve a larger target group.
• Designed a plan to change the Training Center from a cost center to a center that cover all its costs.
• Designed and delivered tailored training programs for the International Technical College's graduates in order to prepare students for future work challenges. \[http://www.coejm.edu.sa/en/\].
Provided written and oral advice on social responsibility to the CEO and the company owners.
Key responsibilities:
• Provided training consultancy services to local and international clients. (with our partner Leading Point. \[http://leadingpoint.co.uk\])
• Created plans to enhance employees’ performance by linking performance management systems and training services.
• Wrote training and development policies and guide, which helped employees better understand the process, its operations, their responsibilities, and who to contact with questions.
• Built a professional training team out of people who did not have any previous experience in training and development.
• Successfully delegated specific responsibilities to empower and teach my team on how to make higher level decisions.
• Designed, launched, and facilitated new employees' evaluation program (KPI).
Including all responsibilities from previous position below.
Other Professional Achievements
• As a business trainer, I trained more than 500 associates (all levels) in business and soft skills.
• My training courses' evaluation average is “Excellent 95%.”
Key responsibilities:
• Conducted Training Needs Assessment for entire BTC group of companies.
• Developed strategic training plans based on the TNA results.
• Designed and Built "Basamh Sales Academy."
• Led the training department team to serve and fulfill all the training needs of our clients (BTC Group).
• Created a plan to change the training department from providing regular training services to be a Human Performance Improvement department.
• Developed training automation system with Microsoft SharePoint software which helped in eliminating all paperwork, automating training processes, reducing the working time by 60%, and helped associates to easily get access to all training services.
• Delivered many training and coaching sessions for supervisors and managers.
• Established Basamh “Monthly Development Newsletter” in Arabic and English.
Key responsibilities:
• Developed and successfully implemented annual training plans.
• Designed all training course materials.
• Established new, in-house training programs, saving $1, 900, 000 annually in outside training costs.
• Coordinated with external training providers when needed.
• Delivered all soft skills, management skills, leadership skills and sales trainings.
• Wrote training policies and procedures from scratch.
• Conducted and managed all training cycle phases including needs analysis, design, delivery, evaluation.
• Updated Career Development Plans based on associate's progress.
Key responsibilities:
Training & Developmen:
• Completed 200 Training Needs Analyses out of 800 employees in the head office.
• Designed training programs and seminars to fill needs gap.
• Calculated the annual training budget for the new training department.
• Maintained a professional relationship with external training providers.
• Studied, analyzed and solved training contract problems with the old training provider and saved the company from paying penalty fees.
• Designed and implemented new work procedures.
• Developed and planned all resources needed to achieve the new department’s goals.
• Created new solutions for daily work challenges in both: human and procedures sides.
Recruitment:
• Searched, interviewed and recruited local and international candidates (all employees’ levels).
• Designed new recruitment plans and procedures to be implemented nationwide.
• Developed a nationalization plan aligned with the government’s requirements.
• Conducted personality psychometrics analysis (DISC) for new candidates to analyze the match between the candidate and the job.
• Interviewed more than 70 candidates in two days for sales and office positions.
Other:
• Conducted development psychometric analysis (DISC) for all managers.
• Analyzed and wrote job's behavioral needs for 70% of the jobs.
Worked directly with the CEO and the HR Manager to develop new jobs, policies and procedures, and recruiting senior managers.
Human Resource Management option.
Attended more than (21) training courses/workshops in KSA, USA, UAE, and Jordan that cover leadership, management, HR, and personal-development skills. Some courses: • HR Analytics, 2017 • Organizational Behavior, 2016 • Leadership Communication, 2016 • Strategic Human Resources, 2016 • Data Analysis and Decision Making, 2015 • Kaizen and Lean fundamentals, 2012 • HR Management, 2010 • Performance Management, 2009 • Balanced Scorecard, 2008 • Training Management, 2007 • Project Management Concepts, 2007 • Total Quality Management, 2006 • Train the Trainers - Distinguished Trainer Award (ilm), 2006 • DISC Personality & Behavior Profile Analysis, 2004 • The 7 Habits of Highly Effective People®, 2004
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