Guest Relation Officer
Serena Hotels
Total years of experience :14 years, 3 months
• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and coordinate all promotional activities targeting clients
• Coordinate and supervise all activities for guests
• Assist with check-ins / check-outs of clients
• Greet Guests upon arrival
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Assist staff with language and culture
• Attend recreation activities when necessary
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Front Office Manager
• Assist with translations (information: guest directory; menus etc.) as required
• Provide feedback from Guests to Front Office Manager for action
1-MAINTAIN OFFICE SERVICES
Design and implement office policies
Establish standards and procedures
Organize office operations and procedures
Supervise office staff
Monitor and record long distance phone calls
Prepare time sheets
Control correspondences
Review and approve supply requisitions
Liaise with other agencies, organizations and groups
Update organizational memberships
Maintain office equipment
2-SUPERVISE OFFICE STAFF
_Assign and monitor clerical and secretarial functions
Recruit and select office staff
Orient and train employees
Provide on the job and other training opportunities
Supervise staff
Evaluate staff performance
Coaching and disciplining staff
3-MAINTAIN OFFICE RECORDS
_Design filing systems
Ensure filing systems are maintained and up to date
Define procedures for record retention
Ensure protection and security of files and records
Ensure effective transfer o files and records
Transfer and dispose records according to retention schedules and policies
Ensure personnel files are up to date and secure
4-MAINTAIN OFFICE EFFICIENCY
_Plan and implement office systems, layout and equipment procurement
Maintain and replenish inventory
Check stock to determine inventory levels
Anticipate needed supplies
Verify receipt of supply
5-Perform other related duties as required
• I was primarily responsible for the establishment and implementation of logistics and administrative framework (policies and procedures) to support Act operations.
• I was functional in administration and logistics reporting to the manager.
• I used to develop systems to assure ceaseless operations through provision of timely, reliable, cost effective and highly efficient administrative and logistical services and support to all divisions.
• Recruitment and payroll management was under my control of the lower staff in coordination with Director
• To keep the record of the inventory
• Giving protocol to the foreigners with whom company do business
• To look after the maintenance and decor of office