Sr. Solutions Architect
Red Hat
Total years of experience :21 years, 1 month
Responsibilities:
• Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework.
• Run Architectural Design Sessions to build plan for implementing solution -governing design in line with customer business goals and their technical environment
• Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
Responsibilities:
• Lead customers to successfully operate their cloud infrastructure, from early adoption to fully digital transformation.
• Deliver cloud services engagements and projects in different technologies such as Azure and M365 across the life cycle of customer
• Manage services engagements including Workshops, Assessments, Strategy and Roadmap, Service Improvement programs and other IT operations consulting services
Projects:
• Work with strategic customers such as Saudi Royal Court and Central Bank of Egypt to fully implement ITIL processes
• Deliver multiple strategy and roadmap engagements for multiple customers including ADCorp (ZA), Multichoice (ZA), MTC (ZA), PDO (OM), OQ (OM) and lead customer to override cloud migration and consumption blockers
• Work in multiple projects to implement technology roles and responsibilities and implement knowledge management with different customers such as Tunisia Telecom, Alfanar, Orascom Construction
Achievements:
• Customer satisfaction achieved with 100% top boxes in last 5 years
• Successfully deliver multiple pre-sales sessions and generate ROI
• Provide multiple awareness sessions to CSAM to drive MSM business and generate business demand.
Responsibilities:
- Using broad and in-depth product knowledge of Windows client (10, 8.1, 7, XP) and Windows Server (2008 R2, 2012 R2) to provide and facilitate the responsive delivery of technical solutions and information to major customers in Directory Service and O365 specialties area.
- Provide solutions to complex problems that satisfy our customer base. This involves dealing with tricky situations including complaint handling, sensitive customers and mission critical support.
- Develop and deliver internal and students technical trainings plus workshops in specialty areas.
- Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event).
Projects:
1. Lead MS Poll (Employee Survey) Project in FY15 and achieve remarkable success in Egypt Subsidiary
2. Upgrade the CIB Directory Service from 2008R2 to 2012R2.
Achievements:
- Customer satisfaction achieved greater than 90% top box in last 2 years with greater than 95% in FY15.
- Working as Flex-Engineer where I engaged as PFE with multiple customers such as Egypt Air and Alexandria Bank.
- Provide many case wellness training to Egypt team which increased the documentation/case wellness.
- Acting as a team lead, managing the selection process and ramping-up of new team members.
- Delegated by Team Manager to handle management activities within her absence.
Responsibilities:
- Manage RHODIA (http://www.rhodia.com/) one of the strategic customers to Orange Business Services where I acted as 3rd level of Escalation and Project manager to manage its infrastructure which consisted of Windows 2003 R2, 2008 R2 Domain Controllers, Exchange 2003 R2, Blackberry 4.0 and Lync 2007)
- Proactively and re-actively interface with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation for customer platform
- Design and deliver technical Messaging solutions for customer platform to meet customer and operational requirements.
Projects:
- Upgrade all domain controllers from Windows 2003 R2 to Windows 2008 R2 (20 Servers)
- Manage upgrading Blackberry servers from 4.0 to 5.0 version (6 Servers)
- Manage consolidating of 5 RHODIA domains into one domain to facilitate the AD management.
- Manage Extending the Exchange servers (extra 2 servers) to handle VIP customers.
- Manage upgrading MOM agents to SCOM on all RHODIA Servers (more than 60 servers)
Achievements:
- Successfully manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues.
- Proactively monitor technical issues pertaining to Customer Platform and make recommendations to reduce the risk/impact of similar future problems.
- Lead in sharing of best practices with team members to contribute and enhance the quality and efficiency of customer support.
Responsibilities:
- Lead the planning, design, production and management of enterprise service delivery projects and coordinates between cross-function departments (Business & Technology)
- Supervise project teams, including Solution Designers, Implementation and configuration Engineers and other internal project staff.
- Meet regularly with interdepartmental work group to monitor and evaluate the project status, discuss implementation issues and recommend service improvements.
Projects:
- Move Raya Telecom Severs from Raya Telecom’s Datacenter to Vodafone’s Datacenter.
- Upgrade Exchange 2003 servers to Managed Exchange Platform
- Manage Enterprise Service delivery projects for many customer including: Lafarge, Coca-Cola, Novartis, HSBC, Ministry of Social Security, NBD Bank, Al-Ahram Beverage
Achievements
- Successful management of all assigned projects to date within the constraints; time, budget, scope & quality.
- Effectively managing virtual teams in a global matrix organization structure.
- Participate in the knowledge transfer initiatives to other team members.
Responsibilities:
- Leading Data Center System Engineers and working as third level of support for troubleshooting technical Issues with hosted customer platforms
- Designing Mail Hosting Solutions for the Customers and supervising the implementation process
- Installation, Configuration, Management and Troubleshooting Data Center Servers (Windows 7, Vista, XP, DCs, DNS, Exchange Servers, WSUS, Application Servers…) for Shared and Dedicated Customers
- Manage hosted Customer's Firewalls (Cisco PIX Firewall)
- Managing Backup and Restore through VERITAS Backup Solution, and Windows Backup.
1.Managing and Troubleshooting LAN Servers (Domain Controllers, DHCP, DNS, WINS, RAS, Exchange Server, File Server, print Server, SMS, Fax Server …).
2.Managing and Handling Inventory (HW, SW) & Software distribution through SMS 2003 Server.
3.Manage Hot Fixes and Service Packs installation for all Microsoft products through WSUS Server.
4.User Migration between different Raya Subsidiaries as one of Enterprise Administrator Group.
5.Managing Backup and Restore through VERITAS Backup Solution, and Windows Backup.
6.Providing Support for Data Center System Engineers as Data Center Senior System Administrator.
7.Providing support for Helpdesk Engineer, with any computer problems.
Global Knowledge Middle East “Synergy Professional Services” (Mar 2003 - Mar 2006) in the following Sites (IT Outsourcing):
1. (Mar 2005 - Mar 2006) SIPETROL- Egypt as System Administrator with the following responsibilities:
- Managing and Troubleshooting network Servers (Windows Domain Controllers, DHCP, DNS, WINS, RAS, Exchange Server, File Server, print Server…).
- Managing Backup and Restore through VERITAS Backup Solution.
- Manage and troubleshoot Cisco Routers and Switches.
- Managing and troubleshooting computer issues.
2. (June 2003 - Mar 2005) Schneider Electric - Egypt as Technical Support Engineer Team Leader of the IT Help Desk Engineers with the following responsibilities:
- Managing and troubleshooting Network Environment.
- Managing and troubleshooting operating systems and software applications.
- Managing and troubleshooting mail systems (Outlook and Lotus Notes).
- Hardware and software installations and configurations.
- Providing support for Cisco routers and switches.
- Providing online support for Schneider’s remote branches.
3. (Mar 2003 - June 2003) Synergy Professional Services (On Call) Support Engineer: responsible for troubleshooting and solving problems for workstations, Servers, other Network devices in the following sites USAID, Synergy Alex., ASDF, and Shell companies.
American University in Cairo (AUC) Master of Business Administration (MBA) - Marketing Feb 2016 – In Progress
Project Management Professional Certification
Microsoft Certified System Engineer in Windows 2003
Microsoft Certified System Administrator; Messaging Speicilization in Windows 2003.
Microsoft Certified System Administrator in Windows 2003
Cisco Certified Network Associate
Microsoft Certified System Administrator; Messaging Speicilization in Windows 2000
Microsoft Certified System Engineer in Windows 2000
Microsoft Certified System Administrator in Windows 2000
Bachelor of Engineering