Yaw Antwi Buasiako Kyeremateng, Technical support consultant

Yaw Antwi Buasiako Kyeremateng

Technical support consultant

IBURSTAFRICA - INTERNET SERVICE PROVIDER

Location
United Arab Emirates - Dubai
Education
Diploma, Network Administration
Experience
5 years, 1 month

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Work Experience

Total years of experience :5 years, 1 month

Technical support consultant at IBURSTAFRICA - INTERNET SERVICE PROVIDER
  • Ghana
  • May 2010 to November 2011

• Design and implement a local area network for clients
• Install (Power over Ethernet) modem casing equipment for corporate clients
• Install and configure wireless routers for clients.
• Install radio devices such as ubiquity( Nano Bridge) as a point to point link
• Provide post installation technical support for clients
• Provide advisory service on internet applications and computer systems
• Act as Key Account manager to accounts of Corporate clients
• Conduct training sessions for individual clients

Contact center agent at MTN Ghana
  • Ghana
  • September 2008 to April 2010

• Providing Information to customers on existing and current Products and Services.
• Facilitating the Remote SIM change service.
• Promoting sales by introducing new products and explaining their value to customers.
• Handling customer complaints to promote total customer satisfaction.
• Follow-up on customer inquiries not immediately resolved.
• Upsell products and services

• Responsible for technical issues concerning mobile internet.
• Assisting customers with technical issues concerning wireless modems.
• Troubleshooting with customers to identify internet errors at hand.
• Assisting customers to activate the Blackberry service.
• Taking customers through manual GPRS activation.
• Use questioning and listening skills that support effective telephone communication

Education

Diploma, Network Administration
  • at Ghana Institute of Management and Public Affairs
  • April 2010
Bachelor's degree, Geograhphy
  • at University of Ghana,Legon
  • August 2008

Specialties & Skills

Languages

English
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