Yazan Al-Said, Station Duty Manager

Yazan Al-Said

Station Duty Manager

AirFrance

Location
Jordan - Amman
Education
Bachelor's degree, Marketing
Experience
21 years, 9 months

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Work Experience

Total years of experience :21 years, 9 months

Station Duty Manager at AirFrance
  • Jordan - Amman
  • My current job since April 2008

• Delegating tasks among teams.
• Monitoring team performance.
• Assisting team by performing tasks with them.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Maintain good relationship between all providers.
• Reporting incidents.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all company’s products, services and procedures.
• Responding to all customers inquiries thoroughly and professionally.

First Officer at Royal Jordanian
  • Jordan - Amman
  • September 2006 to April 2008

First Officer - traffic department
Dealing with passenger enquiries about flight departures and arrivals.
Check in passengers.
Taking care of people with special needs.

Full time Sales Agent at Seven Link
  • Jordan - Amman
  • September 2003 to September 2006

Sales activates and support for all of products.
Customer services and support after sales.

Sales Agent at Deci Dela
  • Jordan - Amman
  • July 2002 to July 2003

Sales activates and support for all of products.
Customer service and support after sales

Education

Bachelor's degree, Marketing
  • at Applied Science University
  • July 2006

Specialties & Skills

Communications
Organised
Team oriented
Customer Focus
Computer Skills
Communication
Team management
Supervision

Languages

English
Intermediate
Arabic
Expert
French
Beginner

Training and Certifications

Managers emergency preparedness (Training)
Training Institute:
AirFrance