Station Duty Manager
AirFrance
Total years of experience :21 years, 9 months
• Delegating tasks among teams.
• Monitoring team performance.
• Assisting team by performing tasks with them.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Maintain good relationship between all providers.
• Reporting incidents.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all company’s products, services and procedures.
• Responding to all customers inquiries thoroughly and professionally.
First Officer - traffic department
Dealing with passenger enquiries about flight departures and arrivals.
Check in passengers.
Taking care of people with special needs.
Sales activates and support for all of products.
Customer services and support after sales.
Sales activates and support for all of products.
Customer service and support after sales