Sales director
Hyundai-Jordan
مجموع سنوات الخبرة :19 years, 3 أشهر
• Reporting to the Group General Manager.
• Direct reports sales managers, administrators, and/or any additional sales stuff to be hired.
• Create sales strategies and plans based on group products positioning and market analysis.
• Build and maintain dealership image though all it brand by insuring the realization of active marketing activities to increase the brand awareness and continuously uplift the customer experience and satisfaction.
• Manage all show rooms to the highest standard and optimum levels of customer services and satisfaction.
• Managing stocks, inventory levels, and model mix, along with pricing strategies to insure profitability according to a planned margins and agreed aims, as well as approving new orders.
• Coordinating with services managers to deliver best customer services through all our facilities (show room and services centers).
• Handling Retail, Fleet & Used Car Departments.
• Prepare budgets and approve budget expenditures.
• Works closely on KPI’s reports to improve sales process as per PSA & Mazda Motors guidelines.
• Controls expenses to meet budget guidelines.
• Prepare for and participate in meetings with Owner & General Manager and other departments’ heads.
• Preparing internal And External BP.
• Perform annual budgeting.
• Work with Finance on tailored “awards and recognition” programs to incentivize the salesteam for their achievements.
• Implements a product and pricing strategy to maintain a profitable mix and sustainable volumes.
• Set clear standards for customer treatment.
• Successful in hiring, motivating and retaining a quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction,
• Establish & maintain a Consumer Relations policy that insures complete customer satisfaction.
• Reporting to the General Manager.
• Prepare budgets and approve budget expenditures.
• Manage forecast to ensure monthly and quarterly sales targets achievement.
• Oversee and control all daily operations.
• Insure profitability of the new vehicle sales department through the sale of new vehicles, finance & insurance, and dealer "add one."
• Develop and enforce a policy regarding over aged units and days’ supply of vehicles.
• Works closely on KPI’s reports to improve sales process as per General Motors guidelines.
• Controls expenses to meet budget guidelines.
• Prepare for and participate in meetings with Owner & General Manager and other departments’ heads.
• Implements a product and pricing strategy to maintain a profitable mix and sustainable volumes.
• Establish and maintain an inventory control system that insures that the model mix, including colors and options, meet the needs and wants of the market.
• Oversee and control all daily operations.
• Perform annual budgeting.
• Preparing internal And External BP.
•Directly responsible for overall profitability sales service & parts.
•Oversee and control all daily operations.
•Policy implementation.
•Successful in hiring, motivating and retaining a quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction,
•Perform annual budgeting.
•Set budgets, initiate cost controls to ensure profitability
•Work closely with management on KPI reports to improve sales process as per BMW standards.
•Manage forecast to ensure monthly and quarterly sales targets achievement.
•Repot to senior management on overall operational performance including Sales, Post
Delivery Satisfaction Survey (CSI), Mystery shop, BMW retail standards.
•Recruit Sales personnel to ensure the team is qualified to deliver on company objective
•Coach and develop the sales team to ensure they have a “customer at heart” approach.
•Work with Finance on tailored “awards and recognition” programs to incentivize the sales team for their achievements.
•Work closely with the CRM and Marketing departments on targeted campaigns to improve customer retention.
•Develop tactical campaigns and seasonal offers to boost sales and minimize aged stock.
•Work closely with Marketing on new product launches, Motor shows and experiential events.
- Develops a business plan and sales strategy for my market that ensures attainment of company sales goals and profitability.
-Implements a product and pricing strategy to maintain a profitable mix and sustainable volumes.
-Provides timely feedback to senior management regarding performance and presenting the results in the quarterly Sales & Marketing conferences.
-Controls expenses to meet budget guidelines.
-Use job descriptions to monitor and measure individual
employee effectiveness. This information is to feed back to employee on formal appraisal.
-Establish and maintain an inventory control system that insures that the model mix, including colors and options, meet the needs and wants of the market.
-Establish, maintain, and supervise a sale system that includes effective prospecting, demonstration, customer handling, closing, and delivery programs.
-maintain and control appraisal procedures in a fair and equitable manner that is consistent with dealership policy and in line with competitive practices .
-May indicate vehicle price discounts where appropriate.
-Establish and maintain a consumer relations policy that insures complete customer satisfaction.Also provide a customer record and follow-up system, resolve customer complaints, and build loyal clientele for the dealership.
-set clear standards for customer treatment ..
•Works closely with management on KPI reports to improve sales process as per General Motors guidelines.
•Recruits Account Executives based on criteria agreed upon by senior management.
•Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
•Prepare budgets and approve budget expenditures.
•Provide a customer record and follow-up system .
•Establish, manage and control a sales system that recognizes and enforces concepts leading to repeat buyers and referrals.
Build, train, and maintain a sales organization that is aware of customers’ needs.
•Manage departmental expenses so profit is earned monthly.
•Establish and maintain practices designed to train, develop and motivate department employees.
•Supervises and over-all in-charge of the showroom’s daily operations making sure that work flow process runs smoothly and in proper order;
•Designates individual sales target to all the showroom’s sales executives and work closely with them to ensure that targets are achieved and exceeded on monthly basis;
•Prepares and presents management reports to higher authorities for information and deliberation;
•In-charge in following up and closing sales of the showroom’s major corporate deals with government agencies and big companies;
•In-charge in ensuring the availability of car units and stocks as per request of sales executives and specific requirements of each customer to achieved timely delivery of cars.
•Reviews the daily reports of all the sales executives and proposes ways on how to improve their individual marketing and selling skills;
•Working closely with the marketing department on developing new marketing campaign, plans and promotions that will help boost sales and capture new market segment;
•Ensures that company policies and procedures are properly implemented.
•Official representative of the company in marketing and promoting the Kia car lines to various companies and individual buyers in the UAE.
•Maintains good relationship with the customers by ensuring that best service/s has been provided.
•Prepares and sends quotations to various prospective customers.
•Reviews and verifies all relevant documents submitted by customers such as bank statements, trade licenses prior to submission to bank for approval.
•Submits regular sales and monitoring reports to showroom manager for review and checking.
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