Operation Manager Assistant
TUV Rheinland Middle East FZE
Total years of experience :17 years, 2 Months
• Managing Amman office operations for Iraq, KSA, Africa.
• Supervising projects’ development and progressing
• Traveling to Erbil \ Kurdistan region on regular basis for managing local office and appointed as contact person from TUV for KSQCA
( Kurdish Standards Organization ) signed projects
• Involved in projects processes developments for KSQCA two main projects ( imported products inspections & vehicles inspections )
• Coordinating with border field offices (Iraq, Kurdistan Region)
• Monitoring the alternative energy market in Jordan its opportunities
• Conducting commercial inspection (Consumer products, Oil, etc)
• Participating in quarterly KSQCA Audits
• Assigning jobs for field inspectors
• Contact person for GIS division (Iraq, Kurdistan, Syria, Algeria, KSA, Kenya, Angola, Cameroun, Tanzania, Haiti, etc) Contracts
• Leading GIS Team operations at SGS Jordan and participating in establishing projects processes
• Handling clients’ requests
• Assigning jobs for field inspectors and coordinators
• Preparing inspection reports and updating companies’ data base
• Contacting Certification Center offices worldwide regarding standards and requirements for each governmental contract
• Clients’ following up after service and handling their complains
• Preparing offer / Proposals and inspection certificates for local commercial business in Minerals, Oil & gas, Agricultural & Industrial departments.
• Coordinating with SGS overseas affiliates and clients’ suppliers for inspection requirements, scheduling & supply chain tracking.
• L/Cs reviewing for determining inspections scopes
• ISO 17020 / IFIA Coordinator in SGS Jordan office
• Private shipments & VIP account
• Managing contacts with overseas agents
• Managing bank transfers, agents' invoices auditing
• Technical support & customer care
• Managing 30 VIP accounts
• Tracing & monitoring of local market & competitors' offers
• Regular POS monitoring / Visiting
• Professional Diploma in Engineering Management Contained ( PMP, SIX SIGMA, Supply Chain Management, Strategic Management of Resources , Planning and Budgeting )
Business and Management PMP