Group Director of Human Resources & People Development
Express International Group
Total years of experience :23 years, 11 months
Duties & Responsibilities:
▪ Assess current and future policy requirements to support strategic aims in conjunction with the Group’s senior management
▪ Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc. across the Group
▪ Oversee all HR initiatives, systems and tactics
▪ Supervise the work of HR personnel and provide guidance
▪ Serve as the point of contact for employment relations and communicate with labor unions
▪ Monitor adherence to internal policies and legal standards
▪ Report to Group President by analyzing data and using HR metrics
▪ Leading the management of the implementation and review of HR policies
▪ Provide direction on staff engagement so that the Group regularly measures and responds to staff feedback to improve the Group’s as a place to work
▪ Supervise human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, resolving problems and implementing change.
▪ Oversees the operations of all divisions, and communicates with management to improve certain policies and procedures.
▪ Leads and advises on the preparation of job descriptions, job specifications and departmental SOP’s.
▪ Implements programs to improve performance for manufacturing operations.
▪ Partners with operations & other HR business leaders to grow diverse leadership, talent and technical capabilities within the business.
▪ Provides group and one-on-one coaching with operations leadership, managers, and employees to support leadership development, business decision-making, HR management, problem solving and performance management.
▪ Plays a consultative role in employee communication initiatives within operations groups.
▪ Communicates business related issues or opportunities to next operations management level.
▪ Ensures personal and company compliance with all local laws and regulations; ensures compliance with company policies and procedures.
▪ Leads the development of and clearly communicates the Company's safety vision, objectives, strategies, policies, and procedures in order to build a safety culture dedicated to behaviors which lead to "best in class" results.
▪ In charge of Compliance Department (Implementation of ISO 9001:2015 implementation, FIDI & Harmony Organizations standards, conformation to their standards and Quality Control)
- To ensure proper implementation of all HR policies & procecedures within the hotel as per company standards.
- To ensure that all Company associates database is updated with the hotel associates infomration.
- To prepare annual HR & Training budget.
- To represent the Hotel HR department in Starwood annual Round Table meetings, if applicable.
- To ensure constructive collaboration is established among all associates from different departments.
- To ensure that all reports are prepared in timely manner.
- To ensure associates participation in StarVoice annual survey.
- To ensure good relations with Labor Union.
- To ensure good relations with all governmental related offices such labor office, ensure office, etc.
- To ensure hiring the right talents for the right jobs. - To supervise all associates activities and prepare the necessary annual training plans for all associates-related events.
- To conduct few activities for HR-PR campaigns.
- To ensure that good talents are awarded and appreciates.
- To ensure the continuous motivation associates by ensuring the implementation with Executives & DH's.
- In charge of Service Culture Training execution.
- To prepare & conduct all training related plans for General training and Health & Safety training plans.
- Represent the department during annual audits within the property.
- To ensure the maintenance of all associates-related areas.
- To continue develop & coach all HR associates in a timely manner.
- Responsible for all related succession plans.
- Responsible for the implementaiton of induction program as per standards.
Responsibility includes but not limited to
Supervising all HR functions which include: recruitment, governmental relations, compensation & benefits, training & development, etc.
Handling all OD’s related activities.
Handling all communication with Head Office and sister hotels.
Presenting monthly department reports to the General Manager.
Administering compensation, benefits and performance management systems, and safety and recreation programs.
Identifying staff vacancies and recruit, interview and select applicants.
Allocating human resources, ensuring appropriate matches between personnel.
Providing current and prospective employees with information about policies, job duties, work conditions, wages, opportunities for promotion and employee benefits
Performing difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Planning and conduct new employee orientation to foster positive attitude toward organizational objectives.
Planning, directing, supervising, and coordinating work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Analyzing training needs to design employee development, language training and health and safety programs.
Maintaining records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Planning, organizing, directing, controlling or coordinating the personnel, training, or labor relations activities of an organization.
Conducting exit interviews to identify reasons for employee termination.
Following up on investigations and reporting related to associates
Preparing and following budgets for personnel operations.
à Mövenpick Hotels & Resorts operate around 44 properties in Middle East and Europe. In my new post, I am mainly responsible for auditing all properties in the Middle East region, which are around 19 properties apart from those opening soon, end of this year beginning of next year 2003, in addition, to laying out the basics of our quality assurance standards in new openings and working along with task force team and other duties.
-Responsible for Operation Standard Manual (OSM) implementation within the department
-Responsible for OSM implementation within the Hotel and Chairman of Quality Assurance Committee (QAC)
-Responsible for Green Globe Certification Committee in the Resort
-Carrying out personal audits (planned & unplanned audits)
à-esort and presenting daily reports.
-Preparing audit results reports and General Manager and Department Head(s) concerned for corrective/preventive actions
-Implementing the quality continuous improvement plans
-Member of the Quality & Marketing Meeting with regard to quality service implementation and continuous improvement
-Suggesting corrective and preventive actions and following up
-Responsible for environmental aspects within the resort
-Established audit plans carried out by the Quality Assurance Committee
-Following up on OJT (on-job training) based on audit results and that necessary for the OSM implementation
-Conducting Total Quality Assurance course to QAC members
-Answering any queries related to OSM and assisting member to carry on their assignments
-Preparing a daily quality control report to be discussed during morning briefings for corrective action
-Preparing corrective/preventive action plan as a result of Mystery Shopper’s audit Report in addition to that of Mövenpick Hotels & Resorts
-Following up on the Succession Plan of the Resort’s employees
-Conducting training courses:
1.Orientation and induction training (8-day program)
2.Male/Female Self Grooming and Hygiene
3.Courtesy and Handling Guest's Complaints
4.Telephone Manners
5.Communication Skills for supervisory level
6.Windows and Microsoft Office courses for computer users
7.Performance Evaluation for Senior and Junior Manager
8.Basic English Writing Techniques
9.Management courses (management, leadership, delegation, team management, etc.)
-Preparing training department’s budget
-Preparing and issuing annual training plan
-Preparing Training Annual Plan
-Coordinating technical courses of on-job training for other departments
-Preparing Employee Handbook according to Operational Standard Manual (OSM)
-Encouraging staff suggestions and their implementation if applicable
-Preparing all presentation slides and course materials
-Participating in Manager-On-Duty rota
-Preparing Succession Plan for the resort's employees, to build the second echelon
-Attending morning briefings and Department Heads’ meetings
-Responsible for Operation Standard Manual (OSM) implementation within the department
-Responsible for Operation Standard Manual (OSM) implementation within the Hotel and Vice-Chairman of Quality Assurance Committee (QAC)
-Presenting monthly training department reports to the General Manager
-Coordinating with Corporate Director of Training Office in terms of selecting the resorts' participants, their travel and accommodation arrangements, etc.
-Participated in preparing Hiring Techniques & Orientation and Induction training (8-day program)
-Handled preparation of the departments and company’s objectives
-Prepared Company’s Quality Policy
-Preparing all standard quality plans
-Responsible for internal quality audits
-Prepared and analyzed quality audits statistical data and results, in addition to offering, suggesting and assuring the applications of solutions accordingly
-Contributing to preparing procedures, forms and instructions to ensure that they fulfill ISO-9001 requirements
-In charge of revising all procedures, work instructions, quality forms prior to distribution
-Approving all issuance, revisions and cancellation requests
-Supervising documents; distribution to the different departments
-Responsible for editing all procedures and working instructions
-Preparing Minutes of Meetings of Management Review and Quality Committee Meetings
-Preparing issuing and coding Company’s organizations charts and job description cards
-Responsible for preparing the necessary documents for ISO-9001 consultation and certification
-Preparing maintenance projects' plans using Primavera project planning program.
-Acting as a coordinator between the different departments
-Reviewing and inspecting in-process projects and issuing final revision
-Preparing departments’ engineering proposals
-In charge of editing software manuals
-Responsible for preparing and editing new software Help and Tutorial files and their compilation under Window environment using Microsoft Help compiler
-In charge of quality control over department’s transmittals
-Carrying out necessary technical translation (English - Arabic and vice versa), if needed
-Designing demonstrations of new software packages
-Assisting in testing software packages
-Initiating and handling the department’s organization chart
-Followed up on the preparation of training courses’ manuals
-Handled communications with instructors for availability and course material, etc.
-Preparing course timetable
-In charge of quality control over training materials
-Handled communications with other companies (International Human Resources Development Corporation “IHRDC”, Oil Companies, etc.)
-Created a new library system for courses’ manuals, presentation slides and videotaped demonstrations
-Instructing English courses for the staff for the different levels
-Handled office administration (correspondence, typing, filing, etc.)
-Assisted Human Resources department in editing consultants’ curriculum vitae
-Followed up on Letters of Credit and sales volume
-Handled communication with banks, foreign and local agents
-Performed all secretarial duties
-Calculated estimated and actual accounts (cost, profit, etc.) related to the imported goods
-Initiated and carried out English -Arabic translation of Zanussi Washing Machine User Manual
B.Sc., The American University in Cairo