Executive Manager
Mobily.ws
Total des années d'expérience :18 years, 1 Mois
Define & set the vision and goals for each departments,
Create business plans & strategies for a PSS to earn more income in a year,
I ensure that all policies and rules are implemented and followed by every employee,
Establishing the budget and Financial Analysis to make the best decision,
Market Study, Research & Forecast.
Loyalty Program Project, JorMall
Develop and implement the strategy to build JorMall loyalty program.
Design and manage communications strategy focused on attracting, developing and retaining customers
Work closely with marketing team to measure return and profitability of rewards efforts and establish metrics to measure program success.
Understand and respond to the needs of current customers as well as develop. plans to attract new customers
Manage the ongoing operations and fulfilment processes of the programs and marketing campaigns, managing the program budgets with responsibility for the program P&Ls and marketing ROI.
Manage program performance and customer activity reporting to address areas including customer segmentation, program and campaign level impact (return on investment and profitability), customer demographics, and benefits usage recommending reasoned adjustments to the program
• Strategy & Project Management,
• Business Planning & Financial Analysis
• Market Study, Research & Forecast.
• New Technologies, Business and Activity launches.
• Marketing Products/Services definition & Offers Implementation.
Main Operators:
• Zain KSA,
• Wataniya Kuwait.
• Handled the accounts of Five (5) mobile operators’ presents in 4 different Countries - Jordan, Iraq, Dubai and KSA.
• Managed the entire product life cycle from strategic planning to tactical activities.
• Managed the commercial briefs/business cases, and processed product pricing.
• Developed & drove Product marketing strategy and updated it on quarterly basis and presented monthly performance reports to the Management.
• Proposed & launched several packages, products and promos that successfully stimulated usage resulting in highest yearly profitability ratio.
• Develop new business relationships, generate and negotiate new income for Takarub to agreed annual target revenue, to increase year on year.
• Presenting Takarub Products & Services to potential clients (Mobile Operators) through direct communication in face to face meetings, telephone calls and emails.
• Managed & Monitored the VAS team to launch the new VAS products & services in the regional market in order to meet the revenue target.
• Manage Enterprise mobile offers and products projects from initiation until closing phases.
• Develop Enterprise mobile offers, products & services as per TTM (Time to market) international standards.
•Establish financial business cases for the Enterprise mobile offers & products, ensuring that business financial KPI’s (Subscriber base growth, Revenues/ ARPUs, Cost, Profit) will be met.
•Assisting in setting up processes and procedures with Quality department.
•Provide feed-back to supports / develop existing/new Enterprise mobile offers.
• Manage the creation of promotions to increase usage towards Enterprise targeted mobile market segment.
• Manage the creation of offers to increase usage and subscriber base.
•Insurance of Enterprise mobile offers revenue.
• Define criteria to deter Enterprise churn and enhance loyalty.
• Manage the implementation of new Enterprise mobile offering/promotions/services along with ITN, Finance, Legal & Regulatory, Quality, Communication, Sales & Sales support, Sourcing & Supply Chain, Customer care and all front liners, Risk management office and the PMO department.
• Follow-up on Enterprise mobile offer/promotion evolution in terms of meeting/achieving targets. (Activations & usage analysis) including analysis of data on existing offers/promotions and data about the market.
• Initiate and follow-up communication on the Enterprise mobile offers/promotions in their different phases.
• Internal training & support on new Enterprise mobile offers/promotions.
• Monitor and entice the Enterprise mobile market share.
responsible for assisting the Sales team to drive Jordan Telecom Group revenue by helping to qualify accounts, answer business requests, prepare and deliver solution based product presentations, and deliver proof of concepts which meet customer business requirements.
cooperates with the Account Managers to analyse current and future needs of Jordan Telecom Group customers to ensure providing best technical customised solutions and financial proposition.
responsible for handling any technical question or issue which arises during a sales cycle and to work with the Network team to resolve customer issues.
prepares, revises, and submits customized offers to the strategic Jordan Telecom Group customers and follows up on the necessary approvals to ensure providing the solutions within the time limits to achieve high level of customer satisfaction
Handles and solves all customer inquiries and complaints directly or after escalating them to the concerned departments in order to achieve customer satisfaction.
-Follow up on escalated problems to ensure resolving and closing cases with the set KPIs & targets.
Investment & Portfolio Management, Financial Market, and financial analysis. Credit Management, Derivatives, International Financial Management.
• Financial Risk, • Personal Risk, • Functional Risk, • Psychological Risk, • Social Risk, • Investment & Portfolio Management