assistant boutique manager
Etoile group
Total years of experience :16 years, 8 Months
Managed staff of 30 (Avenues branch), 16 (Marina branch) & 14 (Al Kout branch) individuals performing various sales, customer service, inventory control, admin, quality control, housekeeping functions and visual merchandising.
- Increased store sales for Avenues, Marina and start the launch Al Kout branch.
- Lead by example to maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss, capitalize on merchandising opportunities and maintain cost controls, retain and develop a highly motivated team, ensuring individual and store compliance with all company policies and procedures, audit and country law.
- Actively use sales information to make business decisions to maximize sales opportunities through commerciality and outstanding customer service.
- Provide clear direction and ensure co-operation between all areas of the store team.
- Ensure Sales Team delivers highest possible levels of customer service in store and that this is prioritized at all times to maximize sales.
- Achieve company sales target.
- Ensure the store consistently reflect highest possible standards of merchandising, house keeping and recovery.
- Regularly monitor and review lay out to ensure best and worst selling lines are correctly positioned.
- Accurately and efficiently communicate any stock issues, ideas or recommendations to the brand merchandising team.
- Actively seek and exploit all additional opportunities to promote sales.
- Ensure that staff and management for maximum coverage at peck trading periods and the store have the right people in the right place at the right time.
- Ensure all the merchandise is correctly received and displayed on the sales floor.
- Follow the brand visual merchandise guidelines, ensuring all garments are displayed on the shop floor and garments care standards are consistently maintained.
- Be aware of the current season trends and visual lay out.
- Ensure that all managements are well informed of the collection, advertising campaigns, promotions, sales activities and other company projects.
- Initiate and drive the highest possible standards of in-store visual impact, merchandising and lay out within divisional guidelines.
- Responsible for ensuring that the team and store comply with all company, brand, government polices, procedures, processes and guidelines.
- Coach, develop and monitor the store team.
- Develop one’s own team within the store in liaison with operations, HR and training departments.
- Ensure the highest possible standards of customer service offered on a daily basis.
- Created and implemented employee product/sales training and security procedures.
- Managed staff of eight individuals performing various sales, customer service, inventory control, accounting, repair, quality control and housekeeping functions.
- Actively eliminated high employee turnover by methodically recruiting, motivating, training and managing a high performance, experienced sales staff resulting in an effective and loyal team.
Successfully increased sales profits with service oriented sales.
- Oversaw and resolved any and all customer service issues.
- Organize and promote large volume special sales events.
- Oversaw and reconciled accounts payable and receivable.
- Controlled inventory, margin and operating costs.
- Hired and trained new employees, ongoing training of employees the point of promotion, managing their own stores.
- Developing new accounts by analyzing the organization, understand business goals and train new and current staff and delivered high-levels per month sales presentations two time.
- Increased store sales for Avenues, Marina, Al Fanar and Al Salam branches.
- Heavily participates in major decision-making such as buying merchandise, personnel, and store procedures/policies.
- Responsible for running, organizing, and analyzing reports that affect merchandise, staff, and overall expenses.
- Oversee and maintain consistent increases in sales.
- Responsible for management watches and jewelry merchandise.
- Implemented internal and external marketing and visual merchandising initiatives.
- Maintained proper inventory controls.
- Contributed to team effort by accomplishing related results as needed.
- Oversee all operations including placing special orders, creating displays, receiving merchandise, and processing repairs.
- Motivate and train sales associates to create an optimum shopping environment.
- Supervise and manage 7 to 10 employees including interviewing and hiring, conducting performance appraisals, and assigning work schedules.
- Plan advertising and coordinate special promotional events.
- Ensure proper implementation of safety and security procedures.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Represent company at trade association meetings to promote products.
- Improved sales by 19% in FY of 2014/2015.
- Passed every audit consistently.
- Inventory below .02% discrepancy consistently.
- One of the highest customer engagement scores in district.
- Prepare Sales Reports.
- Prepare daily Deposits.
- Employee Training.
- Track and Maintain Inventory.
- Process special orders.
- Monitor sales levels to determine product volume adjustments, replenishments and allocations.
- Communicate stock issues to store manager.
- Complete department checks to ensure mark down, ticketing and tagging compliance.
- Work closely with visual teams to enhance store appearance.
- Executed local consumer marketing programs to increase foot traffic and build sales.
- Ensured compliance with safety and loss prevention policies.
- Provided exemplary customer service to all patrons and staff of retail businesses.
- Responsible for opening and closing operations.
- Trained, managed and supervised a team of up to ten employees, volunteers and community service personnel.
- Scheduled employee work hours, resolved conflicts as well as assisted them with their professional growth.
- Worked with the store manager to efficiently and profitably operate store.
- Utilize clear communication between management and team members to provide an open collaboration towards common goals.
- Complete daily opening and closing functions involving revenue.
- Manage inventory levels by placing purchase orders and stocking merchandise. - Assist in new hire training.
- Generate payroll on a weekly basis.
Key point of contact for any inquiries, complaints, and customer service issues.
- Established and maintained good working relationships with wholesale vendors.
- Contributed to advertisement and promotional activities including in store and off-site events.
- Ensured merchandise set according to sales planned.
- Ensured employees complied with established security, sales, and record keeping procedures/practices.
- Train & Coach - ensuring that all employees are trained and coached in providing excellent customer service experience.
- Counting all opening and closing registers, entering all daily sales reports and goals.
- Stockroom - Incoming/Outgoing packages. - Scan products to make sure they are properly priced and placing them in their proper place in the stockroom or restock the sales floor.
- Team Detailed Display Arrangements.
- Change and move displays according perimeter pack provided by corporate headquarters, making sure that signage is in place and cellos are made for easy gift giving.
- Supervised team of data entry personnel during highest volume.
- Supervised team of employees processing phone orders during peak production.
- Responsible for phone customer service and in-store customer service quality at all times.
- Made daily bank deposits and processed corresponding data entry/paperwork.
- Served as liaison between employees and systems support technical group.
- Developed Associate recognition program aimed to improve Associate engagement scores.
- Analyzed Profit and Loss Statement. developed Plan of Action to improve store profitability.
- Developed Sales Plan to meet business objectives.
Marketing – HR – Operation Management – Strategic Management – Leadership - MIS – Finance – Accounting – Ethics & Values – Economic – Communication – Entrepreneurship