Engineering Sr. Manager
DHS – Data Center
Total years of experience :24 years, 8 months
DHS - DC1 is the provider of Hosting capabilities and XaaS to all DHS components
As the Engineering
DHS - HQ NOC is the provider of WAN connectivity to all DHS components
•As the Deputy Program Manager, I had the responsibility to oversees and manage the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Review status of projects and budgets, manages schedules, and prepares status reports. Assessed project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
•Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients, and other stakeholders
•As the Deputy Project Manager, I assist with managing a medium-sized program providing Network Operations Center WAN support for our federal customer with successful performance consistent with contractual SLOs and SLAs
•As directed by the Program Manager, I assist with the program budget, schedule, and operating procedures, and manage program-level client interactions
•I also assist on program expansion through leadership of proposals for existing work and some new tasks/projects, and start-up and staffing of new program work
•I lead and mentor direct reports in the areas of WAN Tier 1 & Tier 2 support, Change Management, and Network Monitoring Tools support
•Continues mentoring of all the staff on business acumen, professional growth, business growth and corporate strategies
•Strive on acquiring follow-on business associated with assigned programs/projects and supports new business development by leading and or assisting with re-compete proposals.
•Work closely with customer(s) and team to ensure open and regular communication, both written and oral
•Identify corporate capabilities to present to customer(s) to expand the business and leverages existing customer relationships to identify new opportunities.
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Unique Qualifications Applicable to the Performance of this Requirement Similarities in Size, Scope, and Complexity