System administrator/Technical Support Engineer
Geotech Overseas
Total years of experience :11 years, 0 months
●Oversee day-to-day operations of the Technical Support Team.
●Act as a senior agent who will drive customer satisfaction through customer Support.
●Provide direct supervision of the technical support staff which may include recruitment, evaluations, Coaching and training for technical support team.
●Oversee daily Kaspersky business Center events and update.
●Routine Data Backup for servers using Veritas backup Exec.
●Uploaded new software, rolled out updates and applied patches to servers upon release to thwart Attacks and potential threats from penetrating networks.
●VPN configuration and setup.
●Firewall management and configuration (Cyberoam - Sophos).
●Microsoft windows server (2008-2012-2016-2019).
●Microsoft windows (, 8, 10, 11)
●AD, DNS, DHCP, IIS implementation and configuration.
●Managing All windows updates using Microsoft WSUS.
●experienced in managing ESXI, VMware, Virtualization, and clustering.
●Managing servers (Dell R320, Dell R420, Dell R640, R710, Dell NX3230, HP DL380P)
●Dell EMC Storages, Synology storage technologies and Dell LT1000 Tape library.
● Managing all back-end infrastructure (servers - Network).
● Configure the Leica receivers in the Spider Systems.
● Upgrading GNSS Receivers firmware.
● Data and system backup.
● technical support activities to ensure optimum systems performance including support documentation, systems
maintenance, and application upgrades.
● Conducting IT services including support for Global Navigation Satellite System (GNSS) and local and wide area networks
(LANs and WANs) for CORS.
● Working in a customer facing environment, managing multiple stakeholders.
● writing formal technical documentation and Reports.
● Assist in the delivery of a project, project components and/or a range of activities that meet Spatial Services business
objectives and the ongoing operation and management of CORS (Continuously Operating Reference Station) network
positioning infrastructure.
● Responsible for project governance, processes, and payments.
● Providing technical support to users who rely on CORS data for various applications, such as surveying, mapping, and
scientific research.
● Addressing user queries and issues related to CORS data availability and accuracy.
● Ensuring the security of CORS data and systems against unauthorized access and cyber threats.
● Providing training sessions to new users and stakeholders to familiarize them with CORS data access methods and best
practices.
● LAN administration (including server, LAN printers, data storage).
● Users E-mail setup and troubleshooting.
● Conducted training sessions for staff members to enhance their technical skills and awareness of IT best practices.
● Digital signage configuration and installation supervision.
● Managing Navori System for digital signage configuration.
● Familiar with Absen digital signage products.
● Completed several digital signage projects with Virgin mobile and NIC KSA.
● Also worked as a Project manager and responsible for all the company projects dealing with customers, site engineers -
contractors and consultants.
● Also solving the issues that face project from preparing stage until final and handling over stage.
managing company's network, supporting computer hardware errors
i have been teaching linux red hat, also managing and supporting university's network and computers
Level 7 Diploma in Strategic Management and Leadership from Qualifi Training center UK , in preparation for master degree MBA
B.Sc Computer Science and Information Technology Grade: Very good 3.27