مجموع سنوات الخبرة: 18 سنوات, 4 أشهر
مارس 2018
إلى حتى الآن
Group Manager
في Mercure Hotel Kiev
البلد :
اوكرانيا
Group Reservation
Rooming lists
Guest contacts concerning
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promotes repeat guest business for the hotel
Recalculations and closing group with local taxes applied
Check-out PMs to Account Source
Rooming lists
Guest contacts concerning
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promotes repeat guest business for the hotel
Recalculations and closing group with local taxes applied
Check-out PMs to Account Source
أبريل 2017
إلى مارس 2018
Reservation agent
في Radisson Blu Kiev
البلد :
اوكرانيا
Superior customer service and books reservations for all 3 properties within the Hayfield Collection
Process all reservations via phone & email, modifications of future reservations and cancellations.
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promote repeat guest business for the hotel.
Group reservations and rooming lists
Process all reservations via phone & email, modifications of future reservations and cancellations.
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promote repeat guest business for the hotel.
Group reservations and rooming lists
أبريل 2016
إلى يناير 2017
Reception agent, cashier, acting as shift leader
في Saraya Cornice Hotel Doha
البلد :
قطر - الدوحة
- Customer service,
- Reservation,
- Dealing with VIP guests,
- Check in/out individuals and groups to TA,
- Preparations for group arrival,
- Problem solving.
- Reservation,
- Dealing with VIP guests,
- Check in/out individuals and groups to TA,
- Preparations for group arrival,
- Problem solving.
سبتمبر 2015
إلى أبريل 2016
Guest Relation Agent
في Hilton Hotels & Resorts
البلد :
مصر - شرم الشيخ
- Guest contact,
- Daily reports,
- Room inspection,
- Courtesy calls,
- Check in - Check out assisting.
- Daily reports,
- Room inspection,
- Courtesy calls,
- Check in - Check out assisting.
يونيو 2015
إلى أغسطس 2015
Guest Relation Agent
في Novotel
البلد :
مصر - شرم الشيخ
Reason of leaving - unplanned vacation by family reason
مارس 2014
إلى ديسمبر 2014
Client service
في UMH
البلد :
اوكرانيا
Sales manager,
Client Service
Problem solving
Dealing with hard clients and solving their problems
Unique strategic advertising campaign development: cross media Internet + Radio
Client Service
Problem solving
Dealing with hard clients and solving their problems
Unique strategic advertising campaign development: cross media Internet + Radio
مارس 2011
إلى يوليو 2011
Director
في Weltreisen Tourism company
البلد :
اوكرانيا
Development and implementation of company sales, marketing and promo
Searching and hiring a team of workers: sales and product creation team,
Client service, problem solving
Searching of foreign business partners, dealing,
Timely web sites updates and maintenance (left job due to pregnancy)
Searching and hiring a team of workers: sales and product creation team,
Client service, problem solving
Searching of foreign business partners, dealing,
Timely web sites updates and maintenance (left job due to pregnancy)
يوليو 2010
إلى نوفمبر 2010
Transfer Guide
في Anex Tour Egypt
البلد :
مصر - الغردقة
Client service, problem solving
Escorting arrival and departments
Giving brief information about resort, attended check in + check out
Escorting arrival and departments
Giving brief information about resort, attended check in + check out
أبريل 2010
إلى يونيو 2010
Interpreter, Guest Relation Officer
في El Safa Medical Center
البلد :
مصر - الغردقة
Client service, problem solving, check in, escorting, translate, brief reports
نوفمبر 2009
إلى أبريل 2010
Guest Relation Officer
في Accor Group Sofitel
البلد :
مصر - الغردقة
Daily report to GM and managers (engl lang)
Problems of guest solving
Checking rooms, guest report analysis, Guest comments, Fidelio, birthday amenities,
Orientation for travel agencies
Problems of guest solving
Checking rooms, guest report analysis, Guest comments, Fidelio, birthday amenities,
Orientation for travel agencies
أكتوبر 2008
إلى أكتوبر 2009
Guest relation officer (supervisor) PRE-OPENING & OPENING
في Flash International Stella Makadi
البلد :
مصر - الغردقة
Hotel opening
Guest service, problem solving
Daily report for GM and all departments(Eng.language);
Checking the rooms for the finding of the problems of the work in Housekeeping and Engineering Departments;
Weekly Reports and Analysis for GM and all departments (Target Group of examined guests who replied on Guests Comment Card, opinion of the work of the F&B, FO, Recreation, Engineering, Housekeeping),
translations, Weather forecasts, checking of the Guest Comments about the hotel on international sites, reservation of the Restaurants A'la card for Ultra All Inclusive Guests;
checking passport and systems by Fidelio 8 for the birthdays,
VIP guest's Arrivals, ordering, checking VIP amenities by categories of VIP, birthday amenities; meeting and escorting guests to the rooms, orientation for the agencies/probable guests in the area of resort.
Guest service, problem solving
Daily report for GM and all departments(Eng.language);
Checking the rooms for the finding of the problems of the work in Housekeeping and Engineering Departments;
Weekly Reports and Analysis for GM and all departments (Target Group of examined guests who replied on Guests Comment Card, opinion of the work of the F&B, FO, Recreation, Engineering, Housekeeping),
translations, Weather forecasts, checking of the Guest Comments about the hotel on international sites, reservation of the Restaurants A'la card for Ultra All Inclusive Guests;
checking passport and systems by Fidelio 8 for the birthdays,
VIP guest's Arrivals, ordering, checking VIP amenities by categories of VIP, birthday amenities; meeting and escorting guests to the rooms, orientation for the agencies/probable guests in the area of resort.
أكتوبر 2008
إلى نوفمبر 2008
Guest contact Guest Service Officer
في Horizon Sharm
البلد :
مصر - شرم الشيخ
- Guest Contact, problem solving
- Translations,
- Translations,
يوليو 2008
إلى سبتمبر 2008
Assistant of Guest relation officer
في Keroseiz The Three Corners
البلد :
مصر - شرم الشيخ
Complains
Reports
Reports
فبراير 2008
إلى يونيو 2008
Guest Service Agent
في Nefertiti Beach
البلد :
مصر - الغردقة
- Guest Contact, problem solving
- Guest comments
Reason of leaving: GM stopped to pay salary for all hotel team
- Guest comments
Reason of leaving: GM stopped to pay salary for all hotel team
يونيو 2005
إلى ديسمبر 2007
Senior sales and advertisement manager
في STB TV channel
البلد :
غير ذلك
يونيو 2003
إلى مايو 2005
Sales Manager, leader of sales
في TAVR Advertisement Company
البلد :
غير ذلك
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