National Sales Manager
OMASCO - Honda Al Futtaim
Total des années d'expérience :27 years, 11 Mois
Automotive Sales & Marketing
• Working with all Branch Managers to control all activities of prospecting, qualifying customers, demonstrating product, doing test drives, negotiating and closing deals.
• Monitor performance of all locations and staff therein against key measurements (units, margin, net profit)
• Responsible for managing Account receivables as per Company laid down norms and to monitor at regular intervals, through reports.
• Ensure that the Sales team meets following KPI's - Sales units, Customer Satisfaction target (CSV - Customer Service value) & Associated Automobile businesses like Accessories, Insurance etc.
• Devise new plans, Branches and projects within the department and strategically roll out new locations to establish business.
• Planning, organizing and directing sales and Customer Service teams to ensure the achievement of group sales, revenue goals and profit objective.
• Monthly Vehicle Order planning in line with company Policy and agreed terms with principals
• Monthly Marketing Plan, Media Planning & Execution in line with budget
• Supervision of execution of events -Motor show, Launch events
• Ensure continuous appropriate PR activities including strategy to include a strong web and social media communications
• To Manage and monitor all operation and activities related to supply chain operation.
• Establish the performance metric for logistics providers (especially third party logistics) which align with business expectations and industrial standard. Ensure logistics providers (especially third party logistics) understand and comply with Ooredoo quality, operating, reporting and other standards and policies, processes and procedures to enable them to meet agreed performance metrics
• Manage budget on warehousing, freight and capex in relations to the logistics operations
• Ensure effective two-way communication with own team, peers and all levels internally and externally, to ensure issues and concerns are understood and gain full understanding of relevant matters
• Develop and recommend improvements to existing processes and procedures, contributing to continuous improvement of local operations and reducing administrative burden and costs
• Collaborate with Customer Service, Product Management Team and other cross-functional departments to identify operational efficiency improvements
• Ensure logistics providers perform as required and comply with Ooredoo quality, EHS, security and business continuity standards and requirements
Drive Stores operational efficiencies, effectiveness and .
• Supports the activities of the Head of Nawras Stores in ensuring a smooth day-to-day operations
• Define and coordinate for new projects within the department and build, rollout of new locations
• Manage retail initiatives from scope to efficient implementation and delivery
• Interface and focal point for relationship between retail and Nawras departments
• Responsible for improving retail quality standards in stores by developing, implementing and managing quality measures and tools
• Identify development needs by analyzing results of quality measures and support stores in complaints handling
• Coordinate with the Sales support team to update and develop process as per the requirements and needs.
• Stores performance and benchmarking
• Stores Commissions and incentive reports
• Stores fittings/fixtures/maintenance
• New category introductions and performance, old category exits
• Follow up with Regional Managers on stock takes issues and audit finding
• Staff leave management and HR related issues and analyze Store and employee performance
• Managing and motivating a team to increase sales and ensure efficiency.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews.
• Make sure that the training department conducts regular training for staff, address gaps and fulfill recommendations.
• Ensuring standards for quality, customer service and health and safety are met.
• Promoting the organization locally by coordinating with Marketing Department.
• Attending and chairing meetings;
• Maintaining awareness of market trends in the telecom industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business
Enhance the compensation system for the Sales channel
Analyze the current compensation structure
Design and implement a new model to improve the sales and motivate the entire sales force.
Support the sales team during the launch of 3G service in the market.
• To assure perfection, quality and excellence in all our post paid, prepaid activations terminations and any other related service, and perform regular quality check to ensure quality standards are met at the Nawras Own Stores.
• The SIM activation process of the store by coordinating with the Sales support team to overcome all the issues related to activations, MRMS and other operating system. Support to also rectify internal audit findings.
• Prepare weekly reports on quality results which should include findings, comparison chart based on errors of previous period with solutions.
• Coordinate with the Sales support team to update and develop process as per the requirements and needs.
• Be the focal point for any issues related to IT and finance department that arise from the stores to sort out those issues.
• Focal point for customer complaints and management of customer complaints, suggestions, inquiries and notifications, manage customer cases in terms of follow up, resolution for complaints and other service issues
• Focal point for conducting monthly Elf Shukor award scheme in the stores.
• Achievement of daily, weekly, and monthly sales and operational budgets/ targets.
• Leadership, Management, Training, Coaching and Motivation of staff
• Daily opening and closing processes
• Daily, weekly and Monthly Reporting
• Providing exceptional customer service in all shop transactions by all staff
• Excellent understanding of front & back-office processes
• Ability to complete end to end sales process - 1. Solution selling 2. Activation 3. Payment 4. Billing and 5. Issues/enquires including trouble shooting.
• Inventory and cash management and responsibility for inventory and cash.
• Management of staff
• Answering queries from Auditors and other senior staff in the company
• Customer problems - resolution
• All staff Compliance to agreed procedures and processes
• Gross sales adds, Revenue, Labor and Expenses budget control, Customer service rating and overall branch Profitability
• Promote achievement of monthly and quarterly sales and operational targets.
• Prepare Reports on weekly, monthly and quarterly basis of branch KPI’s.
• Preparation of Branch Communiqués / Presentations/ Information mail as and when required to effectively disseminate information from the HO Branch’s team to the staff.
• Source new models of handsets and accessories for Branch’s.
• Co-ordinate logistics, distribution, and merchandising of handsets and accessories between distributors and branch’s.
• Contribute proactively to improve branch processes and generate new ideas for improving business performance.
• Project manager for all Branch’s annual calendar events (Comex / Khareef …etc).
• Responsible for branch fittings/fixtures/maintenance
• Ensuring Quality controls are in place
• Liaising with IT and HR on staff moves
• Managing central leave planning for all staff
• Responsible for the renewal of rent, municipality & Landlord agreements
• All Branch’s reports
• Coordinating with Branch’s and finance on monthly accruals
• Reviewing budget with each branch on monthly and quarterly basis.
• Ensured all Branch’s systems were fully operational day to day
• Reviewed and evaluated Branch’s performances by benchmarking against competitors
• Prepared commission and incentive reports
• Responsible for branch fittings/fixtures/maintenance
• Accountable for introduction of new category performance
• Streamlined and updated sales process- Branch’s
• Troubleshooting of branch problems on a day to day basis
• Handled Inventory and Cash management - stock takes and audits
• Effectively managed staff leave and HR related issues
• Adhered to daily, weekly and monthly sales and operational budgets
• Leadership, Management, Training, Coaching and Motivation of staff
• Daily opened and closed processes
• Prepared daily, weekly and Monthly Reports accurately and on time
• Ensured that exceptional customer service was provided in all branch transactions by all staff.
• Excellent understanding of front & back-office processes
• Ability to complete end to end sales process - 1. Solution selling 2. Activation 3. Payment 4. Billing and 5. issues/enquires
•Plan, direct, control and manage the day to day operation of customer service to achieve the highest standard of customer service.
•Motivate the staff and contributes to their development.
•Manage the high and middle net worth customer.
•To direct, lead and motivate proactive team of dynamic sales staff of quality business.
•Insure of maintaining a high level of customer service by the staff.
•Couching new requite.
•To direct, lead and motivate proactive team of dynamic sales staff of quality business.
•Motivate individual and ensure that targets are achieved while maintaining a high level of customer service.
•Couching new requite.
•Handling of opening all type of A/c’s, by visiting the customers at their premises and providing highest level of service by processing their requests and answering to their enquiries and introducing banks products to all customers
•Opening offshore A/c for HSBC customers.
•Handling all customers enquires about loans and overdraft in order for me to process them.
•Handling high and middle net worth customer’s
•Handling of opening all type of A/c’s, by providing highest level of service by processing their requests and answering to their enquiries and introducing banks products to all customers.
•Opening offshore A/c for HSBC customers.
•Handling customer complaints.
•Handling all customers enquires about loans and overdraft in order for me to process them.
•Handling customer enquiries related to remittances in order for me to process them.
•Handling of opening all type of A/c’s, by providing highest level of service by processing their requests, and answering their enquiries and introducing banks products to all customers.
•Opening offshore A/c for HSBC customers.
•Handling customer complaints.
•Handling all customers enquires about loans and overdraft in order for me to process them.
•Handling customer enquiries related to remittances in order for me to process them.
•Handling staff training programs.
•Handling Central Bank returns about staff training.
•Handling Institute payments.
•Handling Staff loan.
•Arranging staff Record for filling.
•Receiving new job application
•Handling of opening all type of A/c’s
•Providing customer services and Introducing bank’s products
A+ degree in Windows appreciation (Office - Windows - web surfing- maintanance)
