Customer Service Associate/Cashier
AZADEA-VStar Multimedia –VIRGIN MEGASTORE
Total years of experience :19 years, 7 Months
• Responsible for handling the cash register systems and sales transactions (makes change, cashes checks and issues tickets or receipts to customers).
• Greets assists and serves customers on the shop floor at any and all points in the shopping experience, in order to ensure the provision of the highest standards of customer service and the achievement of maximum sales.
• Watches for and recognizes security risks and thefts, preventing or handling these situations as far as possible in order to minimize losses.
• Maintains knowledge of current sales and promotions, policies regarding payments and exchanges and security practices in order to ensure store policies are adhered to at all times.
• Computes sales prices, total purchases, receives and processes cash or credit payments efficiently and courteously.
• Opens and closes cash registers, counts money, separates charge slips, coupons and vouchers, balances cash drawers and makes deposits in order to ensure cash control is maintained at all times.
• Ensures accurate end of day closing.
• Gives cash refunds or issues credit memorandums to customers for returned merchandise.
• Operates cash register by passing price coded items across electronic scanner to record price, compile printed list and display cost of customer purchase, tax and rebates on monitor screen.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Providing customer assistance in the selection and purchase of the product that will suit their needs and giving product knowledge for its usage and benefits.
• Performs sales transactions on computerized cash register (Vision system upgraded to Active Intel POS) according to company standards and procedures.
• Receives general supervision from Team Leader or Store manager with respect to detailed assignments, but works independently within established policies and procedures.
• Reconciles inventory, and reports of products and recommends for return of non-moving stocks to warehouse and new stocks for delivery.
• Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
• Responsible in verifying complete and accurate daily delivered products in the system.
• Maintains merchandising display of new release and existing products. Ensure that the prices are updated for displays, highlights promotions in efficient and of standard quality.
• Coordinates information inquired and needed by the concerned departments of company through means of communication such as e-mail, mobile, phone calls, notes etc.
• Attends customer complain and repairs with valid warranty as per updated record and coordinate between customer and service center to ensure on time delivery of repaired products.
• Attend calls from customer’s inquiries regarding prices, new offers and other product services.
• Re-echo learning’s to colleagues whenever sent for trainings to improve product knowledge to ensure customer satisfaction.
• Maintains records of standard documents as per ISO 9001:2008.
• Picked up clients at the hotel ( Kempinski, Mall of The Emirates) and transported them to various locations, including GCC border & airport for timely flight take-off at the scheduled time.
• Welcoming the client and assisting them to get into the car and placing their luggage appropriately.
• Driving the car with optimum speed for safety and fuel efficiency.
• Maintaining high standards of ethics through out the ride.
• Coordinates information inquired and needed by the concerned departments of company thru means of communication .e-mail, mobile phone calls, and notes.
• Reporting to the supervisors at the company office at the end of the journey.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers and making deposits.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Describe merchandise and explain use, operation and care of the product to customers.
• Compute sales prices, total purchase and receive and process cash or credit payment.
• Excelled within service-oriented industry. Cultivated positive relationships with customers and expanded business through word-of-mouth referrals.