Total Years of Experience: 16 Years, 1 Months
January 2014
To Present
Oracle Specialist - OFSAA - Data Warehouse/BI and ETL
at Barwa Bank
Location :
Qatar - Doha
- Co-ordination with Business for all live Oracle applications
- Refinement of business requirements and scenarios
- Formulate/propose improvements
- Responsible for formulating change as per requirement its implementation and execution
- Co-ordination with Oracle for Support activities
- Co-ordination with PMO team for new upcoming applications
- Technical UAT of new applications and its data requirements
- Post-GO-LIVE support
- Also In-charge of the following task
o Patch and Release deployments
o Implementation of new/change in ETL
o Design and Maintenance of Data Warehouse
o Daily execution of workflows and batches and Security Management
o Implementation and development of Reports on business requirement
- Refinement of business requirements and scenarios
- Formulate/propose improvements
- Responsible for formulating change as per requirement its implementation and execution
- Co-ordination with Oracle for Support activities
- Co-ordination with PMO team for new upcoming applications
- Technical UAT of new applications and its data requirements
- Post-GO-LIVE support
- Also In-charge of the following task
o Patch and Release deployments
o Implementation of new/change in ETL
o Design and Maintenance of Data Warehouse
o Daily execution of workflows and batches and Security Management
o Implementation and development of Reports on business requirement
June 2009
To January 2014
Principal Techno-Functional Siebel CRM Consultant
at Techlogix Pakistan Pvt. Ltd
Location :
Pakistan - Karachi
Techlogix Pakistan Pvt. Ltd From June 2009 to date
• Principal Techno-Functional Siebel CRM Consultant
Siebel 8.1 Implementation -Askari Bank Ltd, Pakistan
Our Client ASKARI Bank Limited, a dedicated Bank, Incorporated in Pakistan, We designed and developed Siebel CRM Solution for them, which include Siebel Financial.
Responsibilities
* Involved in all pre-project correspondence and sessions for finalizing Scope of Work and Contract for the project
* Discovery workshops for the planning and scoping of the implementation project, Gap Analysis
* Analyze the client's requirement and understand business process flows
* Refined business scenario into a System's Requirement Specification documentation
* Worked as a team lead for Configuration and Data loading Team and also perform some application administrative tasks
* Delivered training sessions to end-user
* Led GO-LIVE activities.
* Bug-Fixing and Change Requests.
Siebel CRM Expertise
System Experiences
- Configuration and Customizations
- EAI EIM / Data Migration
- Administration
Siebel Modules Implemented:
Siebel Verticals Applications
• Finance
• eCommunications
• Hospitality
Siebel Horizontal Applications
• Sales, Service and Marketing
• Call Center
• Campaigns Management
• Credit Origination
• Needs Analysis/Applications
• Solutions
• SmartScript
• Message Broadcasting/Alerts
• Call Reports
• Reports
• Correspondence
• Proposal and Presentation
• Price Management
• Quote Management
• Order Management
• Case Approval
CRM Tools:
Siebel CRM
Microsoft Dynamics CRM
Sugar CRM, Vtiger CRM
ETL:
InfoSphere DataStage - IBM
Informatica v9.1
Automation:
Oracle Policy Automation
Database:
Oracle 9i, SQL Developer
MS Access
Business Intelligence:
Oracle Business Intelligence Enterprise Edition 10.1.3.4
• Principal Techno-Functional Siebel CRM Consultant
Siebel 8.1 Implementation -Askari Bank Ltd, Pakistan
Our Client ASKARI Bank Limited, a dedicated Bank, Incorporated in Pakistan, We designed and developed Siebel CRM Solution for them, which include Siebel Financial.
Responsibilities
* Involved in all pre-project correspondence and sessions for finalizing Scope of Work and Contract for the project
* Discovery workshops for the planning and scoping of the implementation project, Gap Analysis
* Analyze the client's requirement and understand business process flows
* Refined business scenario into a System's Requirement Specification documentation
* Worked as a team lead for Configuration and Data loading Team and also perform some application administrative tasks
* Delivered training sessions to end-user
* Led GO-LIVE activities.
* Bug-Fixing and Change Requests.
Siebel CRM Expertise
System Experiences
- Configuration and Customizations
- EAI EIM / Data Migration
- Administration
Siebel Modules Implemented:
Siebel Verticals Applications
• Finance
• eCommunications
• Hospitality
Siebel Horizontal Applications
• Sales, Service and Marketing
• Call Center
• Campaigns Management
• Credit Origination
• Needs Analysis/Applications
• Solutions
• SmartScript
• Message Broadcasting/Alerts
• Call Reports
• Reports
• Correspondence
• Proposal and Presentation
• Price Management
• Quote Management
• Order Management
• Case Approval
CRM Tools:
Siebel CRM
Microsoft Dynamics CRM
Sugar CRM, Vtiger CRM
ETL:
InfoSphere DataStage - IBM
Informatica v9.1
Automation:
Oracle Policy Automation
Database:
Oracle 9i, SQL Developer
MS Access
Business Intelligence:
Oracle Business Intelligence Enterprise Edition 10.1.3.4
February 2008
To May 2009
Siebel CRM Consultant
at Integrated Technology Pakistan
Location :
Pakistan - Karachi
Integrated Technology Partners From Feb, 2008 to May 2009
• Siebel CRM Consultant
Integrated Technology Partners
Siebel Implementation - Segthor, Portugal - 4 Months
Segthor provides CRM for Hospitality in Portugal and around the world.
• Worked as member of the configuration team
• Integration of systems through Web Services
Siebel 8.0 Implementation - Cybernet, Pakistan - 5 Months+
Our Client CYEBRNET, is the largest internet service provider in Pakistan. I have played a pivotal role in the Siebel Implementation for their Contact Center. We designed and developed Siebel CRM Solution for them, which included Siebel Communications 8.0. I have fully participated from day 1 in all phases of the project including Discovery, Design, Build, Testing and Training.
Siebel 7.8 Implementation - EGIBL, Pakistan - 5 Months+
Our Client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We designed and developed Siebel CRM Solution for them, which include Siebel Financial and Siebel CTI Integration.
• Siebel CRM Consultant
Integrated Technology Partners
Siebel Implementation - Segthor, Portugal - 4 Months
Segthor provides CRM for Hospitality in Portugal and around the world.
• Worked as member of the configuration team
• Integration of systems through Web Services
Siebel 8.0 Implementation - Cybernet, Pakistan - 5 Months+
Our Client CYEBRNET, is the largest internet service provider in Pakistan. I have played a pivotal role in the Siebel Implementation for their Contact Center. We designed and developed Siebel CRM Solution for them, which included Siebel Communications 8.0. I have fully participated from day 1 in all phases of the project including Discovery, Design, Build, Testing and Training.
Siebel 7.8 Implementation - EGIBL, Pakistan - 5 Months+
Our Client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We designed and developed Siebel CRM Solution for them, which include Siebel Financial and Siebel CTI Integration.
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