aviation supervisor
Total jordan
Total years of experience :15 years, 4 Months
• Implement the set strategy to achieve the objective of the company effectively and efficiently manage the Aviation Fuel department functions to achieve its targets.
• Make sure Health, Safety, Environment and Quality policies of the Group are always followed at all the time.
• Be in contact with Air Total International & Aviation dept. of Africa & Middle East.
• Prepare Client’s agreements & legal documents.
• Ensue efficient delivery process & cost effectiveness to guarantee full quality & customer satisfaction.
• Monitor, analyze, and maximize sales performance levels.
• Implement the company’s strategy to achieve the objectives of the activity.
• Monitor day to day work to ensure the best quality of service for all clients.
• Prepare weekly & monthly sales reports.
• Monitor the outstanding dues & follow-up payments.
• Regular contact with Total Jordan potential Customers.
• Control the fixed expenses to make sure that they do not exceed the budgeted amounts.
• Handle relationships with contractors & make sure they strictly abide with HSEQ standards.
• Implement the ERP (Emergency Response Plan).
• Achieve EIA”annual performance appraisal”, HSEQ objectives assigned by the Safety committee and the Top management.
• Deliver service to customers at the airport terminal, and helping create a stress free environment for customers.
• Ensure passenger and aircraft handling practices conform to safety and security regulations.
• Resolve any customer problems and complaints efficiently liaising on a daily basis with all departments including Customer Relations to provide swift resolutions.
• Coordinate the smooth flight-handling activities such as flight editing, check-in, transfers, boarding, arrivals and CIP, VIP lounges as well as coordinate with ramp and ground handling activities to meet high standard operations and on-time schedule daily and minimize flight delays.
• Liaise with Airport security and Immigration in-order to speed-up all customer Care passengers handling process.
• Review aircraft allocations and liaison to Airport Services Manager.
• Work against targeted sales goals to source potential new revenue opportunities and focusing on high yield opportunities.
• Acting as the first point of contact for the SMEs clients.
• Coordinating between the relationship management and the clients.
• Promoting bank services and searching for potential clients.
• Maintain an excellent relationship with current clients.
• Analyzing and solving problems of clients.
• Meeting with clients semi-annually to ensure that their needs are met and keep them informed of progress, opportunities and maintain on-going client/advisor relationship.
• Developing semi - annual marketing plans to meet budget expectations.
• Preparing monthly reports to be sent to general management for portfolio monitoring purposes.
• Analyzing credit applications (including financial statement, cash flows and visibility studies) and making recommendations for facilities committee.
• Contributing in the activities of loan and credit departments to ensure the credit policy is accomplished & profit portfolio result.
• Managing a large number of portfolios and working towards increasing the number and value of these portfolios.