Zaid Shurafa, Sr. technical support

Zaid Shurafa

Sr. technical support

Bridge International for academic services

Location
Jordan - Amman
Education
Diploma, Graphic Design
Experience
18 years, 3 Months

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Work Experience

Total years of experience :18 years, 3 Months

Sr. technical support at Bridge International for academic services
  • Jordan - Amman
  • My current job since December 2016
Sr. technical support at ITX
  • Jordan - Amman
  • March 2016 to December 2016
Branch Supervisor - IT Manager at Sama Exchange Co.
  • Jordan - Amman
  • April 2011 to February 2016

Responsible of exchanging rates and currencies, remittances and supervising employers, Make sure to deliver the best customer service experience for customers, and being responsible for the company server, network, computers, software, hardware maintenance, etc...

Customer service chief at Alawneh Exchange
  • Other
  • February 2009 to April 2011

customer service chief

Network Administrator at eXenss Advanced Technologies
  • Other
  • September 2008 to February 2009

working as a Network administrator responsible for company network, servers, contacting clients managing and supervising employees.

Branches Manager customer service at Cairo Amman Bank
  • Other
  • October 2007 to August 2008

working as Teller, Operation, customer service

Graphic Designer & Technical support at HakoozAR Advanced Technologies
  • Other
  • February 2007 to November 2007

Graphic Designer & technical support.

Network Administrator at Kazza Service Center
  • Other
  • June 2003 to June 2004

Network Administrator & Technical support.

Education

Diploma, Graphic Design
  • at ARAB College
  • July 2007

Second on my major.

Specialties & Skills

Customer Service
Microsoft Office
Branch Banking
Graphic Arts
Enterprise Management
MS Office applications
Adobe illustrator,photoshop
Networks
Paper money fraud detection.

Languages

Arabic
Expert
English
Expert

Memberships

Alawneh exchange
  • Customer Service Chief
  • February 2009

Training and Certifications

Money laundering (Training)
Training Institute:
Three Kingdoms Consultancy
Date Attended:
July 2011
Managerial & Supervisory Skills (Training)
Training Institute:
Optimal
Date Attended:
October 2010
MS Word And Outlook 2007 (Training)
Training Institute:
معهد الدراسات المصرفيه
Date Attended:
May 2008
CCNA (Training)
Training Institute:
IT-DEV
Date Attended:
November 2007
الكشف عن التزوير المصرفي والاحتيال على امناء الصناديق (Training)
Training Institute:
معهد الدراسات المصرفيه
Date Attended:
October 2009
Advanced Maintenance Course (Training)
Training Institute:
Milkyway Center
Date Attended:
August 2002
MCSE 2003 (Training)
Training Institute:
IT-DEV
Date Attended:
November 2007