Airport Operations Agent
Etihad Airways
Total years of experience :15 years, 4 months
Assisting passengers in the transit area.
Coming up with action plans for delayed flights.
Dealing with passenger inquiries about flight departures and arrivals.
Assisting passengers with reservation in case of any changes or delays.
Ensuring that airport operations meet Airline standard policies and procedures.
Assisting Duty Managers and Supervisors in handling company material and records.
Ensuring smooth handling of Customer service
Escorting and directing Arriving/ Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates etc
Responsible for business development and sales
Prepared presentations to potential clients
Marketed products to potential clients
Researched market and prepare reports
Prepared Investment plans and financial credit applications for clients
Prepared audited financial analysis
Prepared Cash Flow Forecasting and analysis
Marketed Bank products to potential clientsand prepared packages to suit their businesses
Prepared project financing cash flows and research
Approved bid bonds and all types of guarantees
Prepared CBO reports.
Assisted Relationship Managers in applications and day today A/Cs operations.
•Prepared Credit Applications.
•Prepared audited financial analysis.
•Prepared project financing cash flows and research.
•Coordinated with credit admin department about clients inquires and facilities
Prepared credit facilities applications.
Prepared Audited Financial analysis reports.
Attended Risk Credit Committee meetings.
Organized & presented marketing information to executive staffs for promotion and press releases
Identified target markets & constructed complex questionnaires
Coordinated press clippingsand releases about various exhibits
Handled correspondence, telephones, and general administrative work
Gained knowledge in managing files, paper works & electronic documentation
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