Customer Support Engineer
Fakhroo Information Technology Services
Total years of experience :7 years, 2 Months
❖ \[Jul 2011 - Present \]- Working as Customer Support Engineer with Fakhroo Information Technology Services, Manama Kingdom of Bahrain
Job Profile:
➢ Installation and troubleshooting of Hardware and software, Office backups, Antivirus and OS updates, troubleshooting Network issue on customer site.
➢ Maintaining LAN and WAN connectivity operational
Installation and Configuration of Wireless Bridges form Motorola, SMC and Orthogon,
➢ Managing, Monitoring and Troubleshooting of Network Elements and System Support (Cisco Routers, Cisco, HP, 3Com Switches, HP, Dell, IBM Servers, Firewall, Backup Devices and Network Printers)
➢ Involved in Site Survey, Planning, Configuration and Installation, Testing, Troubleshooting and Commissioning for Different Networking Projects
❖ \[Sep 2010 - Jul 2011\] - Worked with Raytech Computers Co WLL, Kingdome of Bahrain, as Customer support Engineer.
❖ \[Dec 2007 -Jul 2010\] -Worked as Technical Support (IT) with Entertainment Network India Ltd. (Radio Mirchi 98.3 Fm) -Times Of India Group (India)
❖ \[Oct '05 - Nov '07\] Worked with Bharat Sanchar Nigam Ltd. (India) for Dataone Broadband establishment Networking, Hardware Solution and Sales
➢ JCHNP (Jetking Certified Hardware and Networking Professionals) Completed one year networking and hardware diploma from Jetking Varanasi in year 2005-2006
EDUCATIONAL QUALIFICATION Pursuing Graduation from Purvanchal University, Jaunpur
➢ Diploma In computer Application, from TEAM Institute Varanasi in year 2005,