PROPERTY CONSULTANT
THE FIRST GROUP
Total years of experience :14 years, 11 Months
The First Group is a British owned develpoment and investment firm based in Dubai.
Prequalifying the clients based on their financial capabilities to discuss the right investment opportunities with the first group.
Expanding company's portfolio by generating maximum net sales volume.
Achieving targets as set by the management, Handled clients from different parts of the world.
Following up with the clients and new references . Creating the urgency and need for the product.
Understanding clients needs and tailor making the payment plans .
Attending road shows in different countires and booking the clients on an inspection visit to Dubai.
Educating and consulting the clients about the investment returns and Capital Growth in Dubai.
• Planning and strategizing new sales orientation program with the directors and country managers of the company. (FMCG products)
• Supporting the field sales team with quotations and approvals.
• Organizing sales promotional campaigns across UAE.
• Responsible for Supply and Demand Alignment, Material Replenishment and supplier’s performance.
• Managing the internal sales team effectively to ensure the correct level of service is provided to existing and new clients. (GOVERNMENT AND CORPORATE)
• Identifying potential clients and the decision makers within the client organization.
• Track and record activity on accounts and help to close deals to meet new targets.
• Handling objections, clarifying, emphasizing agreements and working through differences to positive conclusions for existing and new client accounts.
• Developing a process to improve the interface with customers. (SURVEYS AND IVR's)
• Instigate KPI’s for departmental performance.
• Implement cohesive suite of client communication formats (ERP quotations, invoicing, purchase orders, letters, fax, emails.)
• Arranging monthly training sessions for Tally Erp for existing sales team.
• Ensuring adequate supply of required stocks and availability.Reportee (WAREHOUSE MANAGER)
• Ensuring key accounts are serviced excellently. Involvement in pricing and quotations for new customers.
• Adhere to internal approvals and management procedures.
• All other special tasks, assignments or projects completed as requested by the company.
• Key account handling for enterprise accounts.
• Providing monthly reports for activations based on account level. (IPR AND MPR)
• Dealing with different offers and plans for existing semi, large and key accounts.
• Working with customers to understand their telecommunication, data products and service requirements. (Mobile, IP, Telephony, PBX/VoIP, data and fixed line services.)
• Responsible in facilitating all orders of company sales including analysing and modifying sales orders with business clients
• Working with technical and sales teams to develop new clients and generate revenue.
• Develop and maintain strong customer relationships.
• Creating, evaluating and revising account plans. Identified growth opportunities in the market and creating strategic alliance for revenue generation.
• Working on retention programs and “Win Back “for key accounts.
• Trained on CRM for client complaints and billing resolution. Resolutions given within the stipulated SLA’s achieving customer satisfaction.
• Verifying and following up on enterprise documentation in regards to single and multiple products.
• Cross trained for APPLE products By Apple Inc U.S in UAE region.
• Handling all Apple products for new and existing enterprise accounts.
• Managing and selling :Ip telephony, PBX/ Telephone, VoIP, data and fixed line services
• Providing personal banking services like credit cards, loans and investments(premium accounts)
• Assisting customers in asset and wealth management.
• Achieve the agreed individual sales targets ensuring compliance with bank policies and procedures.
• To build and maintain effective business relationship with customers (credit cards and personal loans )
• Promote bank retails products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets on quarterly basis.
• To ensure submitted applications and documentation are complete and error free.
• Following up on approved cards and loans and updating the customer about the same.
Providing billing support to Uk based clients.
Helping customers with billing emails and new postpaid accounts
Dealing with new and existing postpaid clients.
Handling sales support.
New activations and cancellation for Ireland clients and services.
Parallel movement to quality ANALYST.
Monitoring staff calls and resolved emails fir excellent customer satisfaction.
Preparing monthly reports for calls and emails monitored.
Excellent knowledge of CRM.
Weekly review of channel updates
Bachelors of management Studies.