Zeinab Osman, Teacher

Zeinab Osman

Teacher

Kirkwood Community college

Location
United States
Education
Master's degree, Conflict Resoulation
Experience
22 years, 10 Months

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Work Experience

Total years of experience :22 years, 10 Months

Teacher at Kirkwood Community college
  • United States
  • My current job since March 2011

Teach core curriculum to high school and adults English as a Second Language learners, covering subjects such as Reading, Language Arts, and Writing. Actively preparing students for college placement Reading, Language Arts, and Writing standardized testing. Collaborated with faculty members on joint-class activities that included tasks such as:
•Teach English as a second language to beginners and intermediate students.
•Prepare class aids and setup visuals to enhance students experience.
•Engage students through activities to maximize their interaction and to break briers in groups.
•Maintained accurate records of attendance and students performance.
•Guided the learning process toward the achievement of curriculum and lesson goals.
•Provided private tutoring for students taking TOEFL exams

Manager at Peir One Imports
  • United States
  • September 2007 to February 2009

•Effectively managed 15 employees by delegating tasks and supervising sales
•Generated sales by providing excellent customer service
•Responsible for resolving employee and customer issues
•Created daily sale goals, employee tasks, floor plans, and weekly schedules
•Handled daily bank deposits while ensuring that daily sales paper work is balanced
•Processed and displayed new merchandise on the sales floor
•Responsible for visual merchandising
•Responsible for the development and training of employees to encourage potential growth of employees within the company
•Demonstrated effective communication and leadership skill

intern at MEDIATION SERVICES OF EASTERN IOWA
  • United States
  • August 2007 to May 2008

•Attended a three-day workshop on Transformative Mediation
•Maintained and updated legal cases into database, and filed related paper work
•Assisted with design and marketing materials for workshops and seminars
•Observed, participated and provided feedback in mediations in Linn’s County small claims court
•Created and mailed brochures to organizations, Lawyers, mediators and businesses about workshops and seminars
•Created a database of contact information of those organizations, businesses and institutions contacted
•Prepared materials and agendas for all events
•Answered phone calls from lawyers and conducted surveys
•Planned and organized the Family Law CLE on dealing with High Conflict Personalities workshop
•Registered attendees and processes payments for workshops
•Attended monthly orientations with other small claims court mediators

intern at FLORIDA INSTITUTE FOR PEACE EDUCATION & RESEARCH
  • United States
  • January 2007 to June 2007

•Participated in a 20-hour non-violence training workshop
•Worked one on one with the Director on two major projects: Nonviolence Charter and Non-violence Jail trail project
•Analyzed and reviewed minutes from previous meeting sessions and developed a finalized report
•Attended monthly conference meetings for new developments
•Attended a facilitated session with collaborative partners to finalize the writing of the Nonviolence Charter
•Prepared handouts and brochures for all meeting sessions
•Conducted extensive research for the Nonviolence Charter
•Scheduled all meetings and was responsible of communicating all the collaborative members of the dates
•Provided research for the Reversing the Jail trail portion of the Nonviolence Project

Store Manager at Floral Supply Mart
  • United States
  • February 1997 to September 2004

Began career as a sales associate, within three years promoted into store manager. Over saw all operation of a central store for six years. Took over day-to-day management including; staffing, training, purchasing, cost control and customer relations.

•Successfully created and maintained store budget
•Tripled seasonal profits by utilizing sales reports
•Administered weekly store meetings
•Responsible for human resource department especially in the recruiting, hiring, training, and development of new employees
•In charge of ordering, receiving, price changing, and damage claiming of all merchandise
•Assisted in the development, layout, and opening of new stores
•Doubled store profit margin on a monthly basis by analyzing summary reports of sales
•Set up store display on a daily basis to generate sales and promote new products
•Coordinated the handling, damages, claims and the flow of products through the warehouse
•Staffed and trained assistant managers and 15 sales associated in strong customer service environment
•Processed payroll for hourly waged employees and commissions for designers
•Stabilized employee turnover by boosting staff morale with incentives and recognition
•Motivated staff and coached them on responsibility, self management and quality work.

Education

Master's degree, Conflict Resoulation
  • at Nova Southeastern University
  • June 2010
Diploma, TESL,TESOL,TEFL Certification
  • at Oxford Seminars
  • February 2010
Bachelor's degree, International Relations
  • at Florida International University
  • May 2004

Specialties & Skills

Language Skills
Customer Interaction Management
Team Management
Communication Skills
Public Relations
creative skills
Communication Skills
power point
MS Word

Languages

Arabic
Expert
English
Expert

Training and Certifications

ESL, TEFL Certification (Certificate)
Date Attended:
March 2011
Valid Until:
March 2011