Channel Productivity Specialist
Telenor - Pakistan
Total years of experience :21 years, 2 months
Responsible for to enhance channel productivity and optimizing the planning and performance strategy in Business to Business Unit (B2B) department. Achievements and core responsibilities includes but not limited to,
• Interpreting the data into reports by visual effects to facilitate business decisions.
• Developed strategies and reporting model to automate the data extraction and visualization process in an efficient way with highest accuracy.
• Extracting and processing data from various sources (BI - SAP, Siebel, iCBS - Huawei, Teradata - SQL, Access - MS, Excel and Tableau) and maintain logs.
• Managing Sale’s performance and recovery dashboards.
Responsible for business planning & optimization being part of directive planning and performance -
Enterprise Business Unit (EBU) department. Core responsibilities includes but not limited to,
•Setting the department's goals and objectives and cascading till individuals/FTE's goals and objectives.
•Defining & preparation of department's policies, procedures, processes and KPIs to ensure application and
implementation.
•Analysis of short and long term plans and identify optimization potential.
•Monitoring & evaluation of business life cycle and KPIs.
•Assisting the higher management with the required statistics and reports.
Responsible for project implementation and support to large scale business customers proactively.
•Project Planning & Management.
•Negotiation with Vendors, Consultant and Contractors.
•Risk Identification & Management.
•Monitoring and Evaluation of Project Progress.
•Customer Satisfaction & Quality Control.
Responsible for managing business operations (day to day) activities ranging from procurement, quality control and human resource processes to accounting and assisting the higher management.
•Lead BPO’s Operations for Embedded System’s Software Life Cycle Development.
•Managing staff of 22 cross functional people for SDLC, deployment and integration of complex network applications & remote surveillance system in high-tech environment.
•Developed specified and implemented processes, procedures of Multinational IT firm.
•Identifying, managing and developing strategic relationships with clients, partners and stakeholders.
•Project and Contract management.
•Project Management - promotion and project management of ISO 9001:2000 & CMMI project of worth $ 15 million.
•Monitoring & Evaluation - responsible for Quality assurance & assessment of standardization process in top tier IT companies.
•Negotiation & Coordination with ISO Consultants & Auditors (BVQI, DNV, MOODY).
•Managed Call-Centers national level Trainings (COPC, CIAC & CSR).
•Consultant to Investors & Entrepreneurs to start Call Centers Operations in Country.
•Event Management & Marketing - ITCN, Expo. Industry awareness seminars.
Responsible to Manage Projects, Assist USA & Local Board.,
•Feasibility & Budgeting for new Projects.
•Monitoring & Evaluation of on going Projects.
•Correspondence with Public & Private Sector Organizations.
•Contract & Proposal Writing
•Managing/Organizing Seminars in Engineering Universities.
Bachelor of Engineering Information Technology Telecom Majors: Digital Signal Processing, Wireless System, Communication System, Signals & Systems, Simulation & Modeling, Data Communication, Software Engineering, C Language, Computer Architecture & Organization, Human Resource Development, Engineering Economics.