Group Operations Manager
Hanover International Group
مجموع سنوات الخبرة :6 years, 9 أشهر
Established in 2006, Hanover International Group LLC has 3 companies, namely, Hornes Ship Chartering LLC, Hornes Marine Services & Engineering FCZ and Hanover Middle East General Trading LLC & Souvenir Security L.L.C. The group combined annual turnover accounted for AED 64Million in year 2014 and operates mainly in Gulf Region
Responsibility
• Responsible for day to day operations of the group
• Streamlining and implementing solutions to operational issues, SOPs, creating value, maximizing growth and improving business processes and performance
• Planning, directing and managing the performance of all internal operations in order to maintain and develop business growth
• Compiling and submitting monthly, quarterly and yearly reports to the board for the charter party and general trading division
• Responsible for the charter party agreements, renewals and credit control
• Developing, managing and monitoring the financial budget, ensuring best value in all expenditures
• Presenting yearly budget to the board for approval and ensuring that the group works within the allocation
• Initiating training strategies and processes and ensuring that SOPs are adhered to by all employees
• Maintain the administration, budgeting, monitoring, reporting and liaison at a board acceptance level
• Implementing effective succession planning, people management, development, recruitment, and retention strategies.
• Conducting operational audits across the board, verifying and placing corrective actions in place
• Ensuring all companies within the group are complying with local rules and regulations
• Building strong and effective customer relationships
• Formulating and managing the quality control documentation system across the board
• Supporting HR, Finance and Business Development departments where required
Established in 1994, Interr is a specialist security organization providing intelligent guarding solutions within the retail, hotel, corporate and residential sectors. Company achieved a rating in the top 3% of Approved Contractor Scores 2013 in UK as noted by the Security Industry Authority and is a member of the ACS Pacesetters group. Interr received the IFSEC International Award for Guarding service to the Customer in 2012.
Responsibilities:
• Responsible for 360 degree service delivery process for 43 national and international contracts with approximate worth of £6.5 million
• Directly responsible for head office operations supervisors, control room, compliance officers, customer service officers and site managers
• Monitored staffing solutions to all contracts and ensuring that all contracts are manned with suitable personnel, at agreed contractual levels
• Ensuring Performance Agreements, interim and main reviews are undertaken within the set timescale
• Reviewing the effectiveness and efficiency of operations and service delivery
• Identifying client needs, measuring performance indicators and introducing initiatives to enhance service quality wherever possible
• Arranging monthly meetings and annual contractual reviews to monitor service level agreements and introducing initiatives for best practice
• Maintaining monthly service delivery reports, costing and recommendations analysis for all major clients
• Reducing cost and increasing efficiency at every step in the service chain without sacrificing quality
• Achieving divisional annual and periodic profit targets and ensure all contractual commitments are met within budgets and ensuring that credit control report deviations are addressed to the clients
• Controlling and ensuring that all client with within agreed credit terms
• Shortlisting, assessing, selecting and managing regional service partners for each country
• Producing and monitoring assignment instructions, SOPs, SLA, risk assessments, contract reviews, staff HR issues, disciplinary actions and yearly appraisals
Responsible for 42 sites across UK, managing over 130 staff, including supervisors, team
leaders and security officers.
Liaising with clients on regular basis to ensure delivery of contractual arrangements are
met as per needs.
Managing staff reporting to the position so as to effectively evaluate, motivate, delegate
and monitor their activities.
Ensuring Performance Agreements, interim and main reviews are undertaken within the
set timescale.
Overlooking surveys and audits completed by field auditors. Weekly reports to Head of
Operations.
Maintaining resource supplier’s relationship.
Liaising and attending meetings to perform duties and aid business and operational
development.
Ensuring Budgets are controlled and managed. To undertake cost control and effective
research for acquire effective resources, reducing overheads.
Undertaking various tasks such as the operational policy documents, including security
surveys, security risk assessments, drafting relevant policies and procedures and
compiling operations reports.
Analyzing and reporting KPIs from clients to the Head of Operations, presenting responses
and arranging KPI meetings with clients.
Ensuring that the highest levels of services, as per company standards are provided to all
clients.
• Reviewing the effectiveness and efficiency of security operations and service delivery
• Ensuring that internal controls are in place and operating effectively
• Undertaking specific independent audit assurance reviews
• Undertaking the agreed activities, maintaining full evidential Internal Audit files, and producing written audit assurance reports for each client
• Attending Audit meetings - reporting progress against the agreed work-plan, discussing recent reports and any issues/recommendations raised by clients
• Performing reviewed audit for all after process corrections
• Agreeing final reports with Operations Manager
• Managing relationships with corporate clients
• Conducting venue/site operations audit
• Responsible for ISO and ACS audits conducted by authorities
• Preparing, maintaining and reviewing Quality Control documents
University of Sunderland, UK. 2007 - 2008 Master of Business Administration (MBA) • MBA Dissertation on Credit Default Swaps (CDS): 24, 000 words research thesis; Effects of Credit Default Swaps on UK Financial Stability. • Dissertations' outcome was compiled by Phenomenology approach and thorough market research and analysis on leading banks, by interviewing 10 senior executives, VPs, analysts and specialists from Barclays Capital, Deutsche Bank, Goldman Sachs, Morgan Stanley UK and Lloyds TSB Bank UK. • Reports on Process of Recruitment and Selection, HR Development, Operational Management, Managing change, Team building - Leadership, Cultural Development and Modernization in different sizes of organizations. • Research report on Mergers and Acquisitions, their trends and change management thereafter. • Complete business plan on potential high revenue earning project of health club business • Global Corporate Strategy implementations in European Automotive Industry. • Further 6 reports, 2 projects and 8 presentations within the MBA programme. I.T Skills • Good hands on MS Office packages, Windows and Linux OS. • Ability to understand and work on various bespoke/off-shelf softwares. Skills
Cavendish College, London, UK. 2006 - 2007 Post Graduate Diploma (BTEC), Business Administration
University of Sindh, Jamshoro, Pakistan. 2003 - 2005 Bachelor of Commerce
Army Public School, Hyderabad, Pakistan. 2001 - 2003
Beacon House School, Hyderabad, Pakistan. 1999 - 2001