Customer Service Representative
Sutherland Global Services
Total years of experience :2 years, 9 months
Serves customers by providing product and service information; resolving product and service problems.
: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
: Maintains financial accounts by processing customer adjustments.
: Prepares product or service reports by collecting and analyzing customer information.
: Contributes to team effort by accomplishing related results as needed.
: Handles new hire classes, monitor progress of trainees’ and process coaching logs for agents/consultants to improve more on providing excellent customer service.
