Commercial and Legal Director
Al Moasher For Real Estate Development
Total des années d'expérience :17 years, 2 Mois
- Manage on daily basis Marketing, Sales, Marketing, Customer Service, Collections and Legal Affairs Departments.
- Providing the legal consultancy and support for top management.
- Supervision on Representing the Company in disputes and cases at different legal authorities.
- Meet customers and investors to negotiate the terms of contracts.
- Supervision on the legal writing (structure of contracts and agreements).
- Respond to all requests, complaints from the customers.
- Following up the customers to remind them with installments amounts and due dates and arranging payment method.
- Coordinating with each department of the company to resolve customer complaints efficiently.
- Responsible for Representing the Company in disputes and cases at different legal authorities.
- Responsible for the legal writing (structure of contracts and agreements).
- Respond to all requests, complaints from the customers.
- Implement all procedures related to delivering the units to the customers.
- Following up the customers to remind them with installments amounts and due dates and arranging payment method.
- Coordinating with each department of the company to resolve customer complaints efficiently.
- Contributing to the up-selling of the new projects.
- Responsible for the legal writing (structure of contracts and agreements).
- Respond to new leads and maintain consistent follow up to convert into appointments.
- Meet clients to complete what has been explained by phone call.
- Visit the appropriate project to reality.
- Write and submit offers on behalf of clients, effectively negotiate offers and oversee the entire process to close.
- Maintaining accurate records of prospective clients.
- Build strong relationships and connect with clients to maintain a permanent trust between us.
- Following up the customers to remind them with installments amounts and due dates and arranging payment method to achieve the monthly target.
- Coordinating with each department of the company to resolve customer complaints that related to payment installments efficiently.
- Contacting the whole customers to convince them to pay the installments early and getting a valuable discount as a campaign.
- Contributing to the up-selling of the new projects.
- Maintaining updated records for available products.
- Assisting the sales representatives with sales reports and other administration duties.
- Drafting and preparing contracts and follow up internal processes that affect the contract from booking till contract signing.
- Coordinating with each department of the company whose activities affect the contract to ensure that it has been carried out according to the administrative procedures efficiently.
- Handle offshore inbound calls of the Contact Center-Multi skills-all departments customer service, technical support and sales sometimes.
- Handle outbound calls to follow up customer complaints and Upgrading customer packages.
- Provide best possible technical advice and service to OSN regional customers to ensure first call resolution.
- Handle all inbound calls of the Call Center.
- Handle outbound calls for follow up.
- Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries
- Provide proper information to customers with complete & comprehensive understanding of Etisalat Products & Services and Policies & Procedures.
- Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
- Escalate problems & provides relevant feedback to the right channels.
- Contribute to the up-selling of Etisalat Products and Services.
- Sell clothes in store.
- Follow up with customers orders.
- Organize customers reservations.
- Answer telephones and deal with inquires.
- Handle customer complaints.
- Represent the office in disputes and cases at different legal authorities.
- participate at the legal writing (structure of contracts and agreements).