training and development manager
primavera training center PTC
مجموع سنوات الخبرة :7 years, 5 أشهر
•Leading a team of trainers and instructional designers, providing
guidance, support, and performance feedback.
•Conducting training needs assessments and identifying learning
objectives and performance goals in collaboration with clients.
•Developing and implementing training strategies aligned with
organizational goals.
•Managing training projects from conception to completion, ensuring
quality, timeliness, and budget compliance.
•Evaluating training effectiveness and implementing continuous
improvement initiatives.
•Developed educational programs for refugee children and youth.
•Coordinated with partner organizations to ensure access to educational resources.
•Managed document control processes to ensure ISO 9001:2015 compliance.
•Implemented document control systems, including version control and access permissions.
•Implemented and maintained Quality Management Systems across all departments.
•Conducted internal audits, developed corrective actions, and
facilitated management review meetings.
•Coordinated external audits, maintaining qualuty and excellence certifications.
•Developed and implemented quality management systems for compliance
with accreditation standards.
•Conducted audits and assessments of academic programs and
administrative processes.
•Established quality objectives and performance metrics in
collaboration with university staff.
•Led quality improvement initiatives, enhancing university operations’
effectiveness and efficiency.