أسعد العريان

• Answer Incoming calls, make outbound calls, resolve customer Issues,
Required Skills: Excellent communication, listening, proficiency VoIP systems, and
stress management

Provide splendid customer services (0 customers in a friendly and courteous manner atall
imes.
Have sufficient knowledge about the banking products and services and respond toall
inquiries accordingly
Improve customers banking experience with the bank by ensuring that the customersare
attended to promptly and all their challenges are resolved without delay Ensure that all the
banks policies and procedures, cod of conduct and regulary guidelines aro strictly complied
Inform and suggest new banking products to customers
Provide information to customers on thelr account status and account balances
Open new bank accounts according to eid down rules andguidslines
Suggest effective ways through which the bark can promote is products and services andincrease
customer satisfaction
Provide assistance to all other members of staff in other departments of the bank by I
them through healthy interactions
Participate in marketing and awareness campaigns inthe bank to create an enlarged customer base
Establish and promote cordial relationship with customers, ensuring prompt attendance to their
Inquiries and Soving their problems to grant them maximum saistachon
Ensure that customers confidential information is properly protected and only used forofficial
. purposes
Be involved in performing some financial related and marketing transactions.
Channel complex customer complaints and challenges to the right quarters foreffective
resolution
Continuously update skill by participating in professional trainings, go for courses as
instructed by management and be willing to contribute acquired knowledge to the
development of the back.

Provide splendid customer services to customers
times.
Have sufficient knowledge about the banking products and services and respond toall
Inquires accordingly friendly and courteous manner atall

Improve customers banking experience with the bank by ensuring that the customersare
attended to promptly and all their challenges are resolved without delay ~ Ensure that all the
banks policies and procedures, code of conduct and regulatory guidslines are strictly complied
Within Bre process of Grschrging dies
Firsts sp i I LR
Provide information to customers on their account status and account balances
Open new bank accounts scoring to sd down ules and guidelines
Suggest efectve ways through which the bak can promotes products and services andincrease
Sera
Provide assistance to all other members of staff in other departments of the bank by liaisingwith
them through healthy interactions
Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
Establish and promote cordial relationship wih customers, ensurin attendance to their
Tacs ang Song hei problems to Grant them mami sagontbon™
Ensure that customers confidential information is properly protected and only used for official
. purposes
. Be involved in performing some financial related and marketing transactions
Channel complex customer complaints and challenges to the right quarters for effective
resolution Continuously update skill by participating in professional trainings, go for courses as
instructed by management and be willing to contribute acquired knowledge to the
developme k