BestWestern Plus Hotel Kuwait
BestWestern Plus Kuwait
Total des années d'expérience :12 years, 3 Mois
Operation Manager Acting a General Manager
Operation Manager
Hotel Manager
Duty Manager
Le Royal Hotels ( X le Meridian Hotel )
Providing the highest quality guest accommodations services.
Training and supervising quality personnel to work in all departments, including front desk operations, reservations, guest relations and housekeeping.
Develop promotional and marketing plans to increase business and create a favorable image in the community.
Prepare budgets and revenue projections for upper management review and feedback.
Handling Front Office Operation, to assure that everything is going smooth, to exceed guest expectation
Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
Answer questions about hotel policies and services. They also resolve customer’s complaints.
Assist with Direct, Wholesaler and Group Guest Check In and
Check Out and ensure all correct procedures are followed.
Troubleshoot all guest issues and problems.
Inform Reservations Manager or General Manager of any major issues and process any compensation agreed by Reservations Manager or General Manager.
Assist with making walk in direct reservations.
Ensure high level of customer service is maintained at all times by all Front Desk staff.
Assist the Hotel Manager in ensuring all staff are adequately trained in local procedures.
Anticipate potential problems/situations and act accordingly to create solutions, and relay these solutions and unresolved anticipations to the Hotel Manager.
React in line with company procedure to any unexpected situations.
Assist in the organization of the cleaning and closing down of the Hotel, staff accommodation and company property.
Inspect hotel for cleanliness and appearance.
Inspect three rooms on daily basis.
Audit, balance and consolidate departmental ledger accounts, prepare various hotel operating reports and take over duties of front office cashier.
Respond orally to positive or negative feedback received directly from the guest via comment cards, feedback system and to develop strategies to address potential service shortfalls.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence .
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Faculty of tourism and hotels , hotels Managment on El minia university