متابعة وتقييم
منظمة كير العالمية
مجموع سنوات الخبرة :0 years, 10 أشهر
•Manage large amounts of inbound and outbound calls in a timely manner
•Identify customers' needs, clarify information, and provide solutions or alternatives
•Receiving and following up on complaints
from beneficiaries regards the service provided by the organization, ensuring their effective resolution .
•Collaborate with team members and other departments to improve overall customer satisfaction and service delivery
•complaints, problems, and inquiries with patience and professionalism
•Monitoring the receipt of aid and available resources from project and ensuring their appropriate distribution .
•Evaluating feedback and survey responses about the quality and effectiveness of the provided assistant, and implementing continuous improvements based on them.
•collecting date to provide comprehensive reports supporting improvements process
Assessing risks and identifying strengths and weakness in the provided programs
Engaging with beneficiaries to gather
information and identify issues.
•Handle and resolve customer complaints via various communication channels (email,
chat, social media) with professionalism and efficiency.
•Conduct customer satisfaction surveys and gather feedback to identify areas for improvement
•Assist in handling administrative tasks related to customer service, such as data entry or documentation
•Maintain a high level of professionalism and positivity in interactions with customers, ensuring a pleasant customer experience
Receiving incoming calls and executing outgoing calls. Maintains call center database by entering information.