Commercial Director
Maalem Group
مجموع سنوات الخبرة :15 years, 1 أشهر
Creating and developing commercial mindset and processes through applying Sales System, Marketing campaigns, Pricing & Payment Systems, Customer handling and Sales Team Training, directly reporting to CEO, Manages heading average of 35 direct employees.
Azmeel Group Real Estate
Managing the company (Sales Marketing, Business Development, Financing, HR and
Public Relations), heading 120 direct employees.
Major Duties and Responsibilities
* Provide the required linkage between the Board of Directors and the Executive Management Team, and provide, them with adequate information to carry out their responsibilities.
* Provide advice, guidance, direction, and authorization to the Executive Management Team to carry out major plans, and procedures, consistent with established policies.
* Assist the Board of Directors in setting strategic goals, objectives, budgets, policies, and procedures to enhance Its market share, profitability and return on investment.
* Conduct a strategic review of performance on a regular basis to determine whether the company is meeting its Short-and long-term objectives (increase in profits, increase in market share, return on investment, etc.).
* Develop, in coordination with the Executive Management Team, an integrated business plan that optimizes market share and profitability of existing or new activities.
* Set departments' high-level goals, objectives and plans and work with them on attaining such goals by closely monitoring their operations
* Review the operating results of the company & compare them to established objectives and goals, and follow- up to ensure
appropriate measures are taken to correct unsatisfactory results.
* Establish and maintain an effective system of communications throughout the company to ensure that the responsibilities,
authorities, and accountabilities of all executives are clearly defined and understood.
*Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;
*preparing and completing action plans, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
*leading and motivating a team of staff to ensure they’re giving the best customer service possible.
*Helping to build good customer relations
*Arranging staff meetings
*Determines customer requirements by maintaining contact with customers;
*Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results.
*Set a clear mission and deploy strategies focused towards that mission
*Keep accurate records and document customer service actions and discussions
*Analise statistics and compile accurate reports.
Creating and developing commercial mindset and processes through applying Sales
System, Marketing campaigns, Pricing & Payment Systems, Customer handling and
Sales Team Training, Manages heading average of 35 direct employees.
Meet and exceed monthly, quarterly, and yearly team sales targets.
Select, manage, and develop a high performing team of call center team leaders and
sales representatives.
Develop and implement high caliber individual sales and career development plans for
all team members.
Selling & Marketing Elkhalegeya to prospective and walk in buyers.
Creating prospect reports and contacting potential leads.
Handling clients requests and inquires - after sales service.
Establishing a data base of customers through efficient prospecting activities.
Senior Sales at ABRAG for Real state.
**From day one I started my career at 2005 in my superior passion “real-estate field " at
ABRAG for Real state as a
.