Retail Advisor
Vodafone Egypt
Total years of experience :3 years, 4 Months
Vodafone Egypt (July 2011 - present)
Position: Retail Advisor.
Department: Retail Channel "" Store "".
Description: - 1- Tasks: - Cash Operation & Ware house control.
2- Handling a Complains with the Customer.
3- Sales representative & Customer service
Brouj company property management (October 2010 - March 2011)
Position: customer service representative
Department: customer Care
Description: Reply to all customer inquiries whether in the description of the units in residential projects and financial terms (payment methods)
Marketing projects of the company over the phone.
M.G.Egypt Company (September 2009 - June 2010)
Position: production control planning
Department: Planning Department
Description: Follow up on all the company's productivity in all production lines of the first stage to the stage of export through the daily reports of the daily production of the company, the lost and the Damaged, and what will be produced in the next future period.
training experience & Additional Courses Experience: • Summer training conducted at Arabia group for real estate, as customer service representative (July 2009 - August 2009)
• P.F.A course (professional financial accountant)
• Commercial & accounting application (with excel)
• Human resources development in international marketing service (I.M.S) Ismailia branch.
• Business English course & English language in (A.U.C) Ismailia branch.
• Marketing & customer service skills in international marketing service.
Bachelor of commerce: Faculty of commerce, Accounting Department, Suez Canal University. (May 2009) Overall grade: Good with 70.21%
