Executive Secretary To CEO
بن حمود السعودية السعودية ومعارض بي اتش ستورز للأجهزة المنزلية الكهربائية
مجموع سنوات الخبرة :15 years, 11 أشهر
Managing the General Manager’s schedule
Completing the tasks required by the General
Manager
Create work schedules for employees
Writing scripts for responses to customers
Optimal guidance for every problem
Trying to gain customer satisfaction as much as
.possible
Follow up on the administrative status of
. employees
Manual follow-up of all customer cases to ensure
.that they are all completed
Follow up on achieving goals on a monthly, semi
.annual and annual basis
Work with management to evaluate and improve
.processes and policies
.Monitor and report revenue and cash flows
Supervising the implementation of the
organization’s policies
Determine training programs for employees
Dealing with employee complaints and customer
.complaints and determining appropriate solutions
Regularly evaluate employee performance and
.determine customer satisfaction
Scheduling employee work hours and determining
.different shifts
Collaborate with management to determine the
.required budgets
Follow up on the schedule for maintenance and
.facility cleaning procedures
Meeting regularly with senior management and
.submitting business reports
Supervising the implementation of security and
.protection procedures
Proficient in communication skills and providing
.distinguished customer service
Good accounting knowledge and handling
.of books
Ability to motivate and manage the work
.team
Proficiency in organizational skills and arranging
.tasks and time
Ability to deal with problems and provide
.appropriate solutions Flexibility in work schedules and the ability to work
.different shifts and days off