رامي الشافعي

• Increased customer portfolio by 28% within the first 2 years
• Enhanced customer experience by resolving complaints and developing operational solutions to boost satisfaction and loyalty
• Led sales teams & analyzed KPIs to achieve monthly and annual targets, implementing incentive programs to drive productivity
• Provided credit and financial consultancy aligned with Saudi Central Bank regulations, ensuring full compliance
• Designed & executed client strategies for the Western Region, focusing on long-term relationship building and revenue growth

• Reduced financial defaults by 15% through improved audit procedures and effective customer follow-up methods
• Prepared financial reports & supported branches in applying policies, streamlining data presentation for decision-making
• Assessed creditworthiness of clients and provided recommendations, reducing financial risk and improving collection rates
• Audited accounts & operations to ensure compliance with policies, providing recommendations to enhance transparency &
accuracy

• Increased sales by 22% within 12 months while improving customer loyalty and service quality
• Delivered performance reports and improvement proposals, supporting data-driven decision-making
• Led and motivated the sales team to achieve monthly revenue goals, enhancing team and individual performance by 25%
• Managed car sales operations and marketing strategies, enhancing brand awareness and customer experience

• Improved administrative efficiency by 18% through workflow restructuring and innovative organizational methods
• Prepared and monitored administrative reports to ensure accurate execution of operational plans
• Contributed to regional sales strategy development and administrative process improvements, boosting operational efficiency
• Coordinated meetings and management projects to ensure smooth workflow and enhanced inter-team communication