account manager sales
tabby
مجموع سنوات الخبرة :2 years, 1 أشهر
Build and maintain strong, long-term relationships with Tabby key clients.
• Manage client accounts, ensuring satisfaction and retention, Monitor account
performance, track sales metrics, and prepare regular reports using HelpDesk
and Pip-Drive System.
• Negotiate contracts and agreements to maximize profit and ensure mutually
beneficial terms.
• Work closely with marketing, product development, and customer service
teams to ensure client needs are met.
• Monitor account budgets and ensure financial targets are met for client and
the company.
Assist new partners with the onboarding process, ensuring they understand
the platform and its features.
• Address technical issues faced by partners, offering solutions and
troubleshooting assistance.
• Regularly check in with partners to address any concerns and provide
updates.
• Gather feedback from partners regarding their experience with Tabby’s
products and services
Started by handling inbound calls, averaging around 70 calls daily.
Transitioned to managing a high volume of emails, responding to
approximately 80 emails daily.
• Progressed to live chat support, multitasking to handle three live customers
simultaneously.
Handled customer complaints, providing appropriate solutions to guarantee
positive outcomes.
• Participated in regular training to maintain up-to-date knowledge of company
products and policies.
• Assisted customers with product complaints, logging issues for investigation,
and providing replacement items.
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