office manager
ALIA ICT
Total years of experience :15 years, 8 Months
Plan and coordinate office operations policies and procedures to advise ways to streamline processes.
• Ensured the smooth and adequate flow of information within the company to facilitate other business operations.
• Develop and maintain strong relation and connection with all concerned departments, mapping all process intersecting
with other departments and ensuring the clarity of the duties & responsibilities of all parties to ensure.
• Monitored inventory of office supplies and purchasing new material in line with budgetary constraints
• Managed Office activities such as business accounts, Outing, negotiating contracts.
Provided high-level organizational support by conducting market research, analyzing reports.
• Managed office events, including meetings, conferences, interviews, orientations, and invitations.
• Performed clerical functions such as correspondence, distributed emails, and scheduled appointments to prioritize
CEO’s agenda seamlessly.
• Helped in planning, organizing, and executing professional activities such as websites, catalogues, and brochures.
• Managed an advertising agency to execute marketing strategies such as packs, booth designs, and social media ads.
• Updated spreadsheets and created presentations to support executives and boost team productivit
• Managed the day-to-day operations of the administrative department and staff members.
• Monitored a team of three members and conducted a yearly appraisal to measure employees’ KPIs.
• Provided administrative assistance to executives by copying documents, preparing reports, and distributing emails.
• Developed a filling system in hard and soft copy for incoming and outgoing documents professionally.
• Coordinated travel arrangements such as the issue of visas, booking flight tickets, and hotel accommodations.
• Created a calendar to keep track of meetings, appointments with accurate deadline, increased efficiency through
prepared meeting room utilities such as laptops with the setup of web conferencing software, and data shows.
• Attended meetings and taking minutes enhanced the productivity of the action plan.
• Ensured the office was stocked with necessary supplies and that all equipment was working and properly maintained.
• Generated regular reports such as weekly timesheets, IT support tickets, and CRM reports.
• Analyzed sales, financial, and visa reports Using Excel and Power BI to enhance business growth.
• Renewed yearly licenses such as distribution agreements with Oracle, and memberships with CIT and EITESAL, and
registered new products with ITIDA to guarantee intellectual property rights.
Created spreadsheets for suppliers and customers to ensure all accounts are invoiced timely.
•Renewed car, driver, and advertising licenses with the traffic department and the General Authority for Roads and Bridges.
•Carried out administrative duties such as filing, typing, printing, photocopying, and scanning.
•Handled all accounting data entry and reconciliations under the supervision of the company auditor.
•Collected cash from clients and handled all bank accounts, whether deposits or withdrawals.
•Wrote business correspondence letters and emails and replied, sorted, and distributed them professionally.
•Organized and managed a record filing system to improve administrative procedures.
•Followed up with advertising agencies, printing houses and suppliers to flag any issues to the managing director.
•Ensured that all monthly expenses such as electricity, ADSL and social insurance were paid in full and on time.
•Operated office supplies such as stationary, cleaning tools, equipment, and maintenance efficiently.
• Dealt with clients, either in person or via telephone, in a highly professional manner.
• Handled numerous customer complaints during training.
• Developed new training programs by preparing materials and assessing training needs.
• Tracked and evaluated course final impressions and feedback to suggest improvements for new programs.
• Scheduled classroom reservations and kept records of trainees' lists, training files, and attendance sheets.
• Revised all training materials and made sure they were compatible with organization policies.
• Oversaw the creation and distribution of materials such as lesson plans, feedback forms, venue setup, and evaluation
forms.
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