senior operations officer | reservations agent
Tamkeen Human Resources
مجموع سنوات الخبرة :8 years, 7 أشهر
•Follow up on workersʼ contracts and their wishes And take the necessary measures regarding final exit or exit and return and work on issuing their visas and complete their travel procedures.
•Located ideal suppliers and products to maintain inventory.
•Follow up on medical insurance for workers.
•Booking and issuing airline tickets for workers, following up on travel procedures, and know the reservation policy.
•Analyze data and prepare reports to form an accurate picture of workflow and what can be improved.
•Managing and updating workers data records.
Travel Consultant | Senior specialist Sales and Marketing
•Travel Consultant working constantly improving business development activities, also organization of tourism programs.
•Making administrative decisions, Contracting with suppliers and negotiating to achieve the company's goals.
•customer services and deal with feedback, enquirers, complaints and refunds.
•Conducting research related to travel, such as means of travel, prices, customs, weather conditions, and traveler experiences.
•Enhanced sales team performance through leadership and guidance.
•Representing the company in events to strengthen relations and learn about everything new in the field.
•Planning & implementing marketing activities across all online, offline channels.
•Reservations: Flights /Hotels /transfers / Tours /Issuance of visas /Issuance of International License.
•Reservations for many of hotel systems B2B, B2C.
Travel Consultant | Sales and Marketing
•Reservations: Flights /Hotels /transfers / Tours / Issuance of visas / Issuance of International License.
•Strengthened client relations and sought new engagement opportunities.
•Deepened understanding of company offerings to tailor client solutions.
•Boosted sales support, assisted in deal closures and resolved client queries.
•customer services and Deal with feedback, enquiries, complaints and refunds.
•Maintaining good business relationships with existing clients.